1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Download from BFI

colorimetric

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.

Hello, what site you are downloading files?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Error
i keeps telling me that i am downloading somthing from your website when i am not and not allowing me to download anything els. This is the link i try to download from : http://www.dailymotion.com/video/x3mqytp_eng-160112-monsta-x-right-now-ep-2_fun

Hello, in order to help you better I need the following information.
Please, send me the information listed here:
http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

For some reason, the site is in a foreign language and I need it to be in English.
What do I need to do to change the format to English? I already downloaded it but I don't know how to change the language setting.

Hello, in order to help you better I need the following information.
Please, send me the information listed here:
http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Fb videos not downloading
There is no more a green arrow facing downwads standing to the top left of fb videos. can't download any videos from there.

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
We will try to fix the problem.
Customer support service by UserEcho