Savefrom(EN) / SaveFrom.net

Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Or leave us a private message

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Not a bug

The download button randomly disappears.

9 years ago • updated by 9 years ago • 2

The download button randomly disappears like if the extension was never installed, even though it still appears installed in the "Extensions" on Firefox. The only way to fix it is reinstalling.

Firefox Version 27.0.1 + Adblock Plus with Element Hiding Helper.

Windows 8.1

Vote

Answer

9 years ago

Hello, now works with version 38

In Mozilla Firefox banned upload extensions that work on the old api because of what we can no longer support the old version.

Answered

Can you please use other pictures than these women, as an example. Women are not something we can use to sell our products.

9 years ago • updated by 9 years ago • 2

Can you please use other pictures than these women, as an example. Women are not something we can use to sell our products.

Vote

Answer

9 years ago

Hello, please give us more details.

Fixed

download is not complete

10 years ago • updated by 10 years ago • 2

if i download a video its realy fast ready but the video is not full !

Vote

Answer

10 years ago

Hello. Send a link to a video that is not fully downloaded.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

Fixed

I still cann't download form Facebook

10 years ago • updated by 9 years ago • 2

Browser: Firefox 38.0 Windows 7
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Extension: ff-sf 5.10

Vote

Answer

9 years ago

Hi, reinstall the expansion: https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1434715369479

Not a bug

Doesn't show bitrate on safari mac os x

11 years ago • updated by 11 years ago • 1

Doesn't show bitrate on safari mac os x

Vote

Answer

11 years ago

Hello!
This browser is not technically feasible to fix it.

Answered

мэйл.ру в UmmyVideoDownloader

10 years ago • updated by 10 years ago • 2

ребят, очень сильно задалбывает в программке UmmyVideoDownloader автоматическое добавление стартовой страницы мэйл.ру. Это такой подсирон с вашей стороны. Просто пиздец. Я уже задолбался подтирать за вами ГРЯЗЬ. Удалите эту хуйню из установщика программы. Если мне нужен будет Яндекс браузер или мэйл.ру-поиск, я его установлю САМ. Без вашей, блять, помощи.

Vote

Answer

10 years ago

Здравствуйте, при установке программы Ummy Video Downloader в установщике вручную снимите галочки и не устанавливайте то что вы считаете не нужным.

Fixed

HELP! I can´t download videos from YouTube.

9 years ago • updated by 9 years ago • 2

I tried many times, 90% of the time I can't download anything from YouTube, only less than 10% the download link is working. Please fix the problem. Thank you!

Vote

Answer

9 years ago

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

We will try to fix the problem.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?