Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

doesn' work on macbook

Maria Kushkova 9 years ago updated by Aleksandr 9 years ago 2
what can I do??
Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Not a bug

i cant get my gifts

Joyce Guinn 10 years ago updated by Лемур 10 years ago 2
why cant i get my gifts on face book 2
Answer
Лемур 10 years ago
Hello!
We support SaveFrom.net.
Contact the support Facebook.
Thank you for contacting.
0
Answered

does not work..very poor

Nick Britton 8 years ago updated by Aleksandr 8 years ago 2

just a complete waste of time

Answer
Aleksandr 8 years ago

Hello, please give us more details.

0
Answered

Says does not Exist

Paul Stone 8 years ago updated by Aleksandr 8 years ago 2

Hi if i down load your extension my mail ware and and anti virus goes mad.. so i kill your extension but why if i do not use it.. files then are not available to download.. WHY.


Paul

Answer
Aleksandr 8 years ago

Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net

The name and version of your browser (the version you can see in the menu "About browser").

0
Fixed

I am not able to download videos

Issac Chhetri 8 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Fixed

Cache VK audio bitrate

Віталій Козловський 9 years ago updated by Aleksandr 9 years ago 2
Cache VK audio bitrate to local_strogare etc....
Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Answered

NÃO CONSIGO INSTLAR A EXTENÇÃO

Alexandre Rodrigues Batista 8 years ago updated by Aleksandr 8 years ago 2

GOOGLE CHROME VERSION: 47.0.2526.106

PROBLEM: I CAN NOT REPLACE THE EXTENT

Answer
Aleksandr 8 years ago

Hello, please give us more details.

0
Answered

Download options

Marek Antoszewski 9 years ago updated by Aleksandr 8 years ago 2

Why are some MP4 downloads only available as 360p and others as 720p? The 360p downloads lose too much resolution

Answer
Aleksandr 8 years ago
Hello. Send video link is only in this format.
0
Answered

Worked wonderfully the first time I used it.

John Canfield 8 years ago updated by Aleksandr 8 years ago 4

Please be aware my virus software found the pua virus on it. Cleaned it up and away we went. Thanks so much!

Answer
Aleksandr 8 years ago
Hello. Expansion works for you?