Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

https://soundcloud.com

Mitchel Velez Visual Mix 9 years ago updated by Aleksandr 8 years ago 2

no puescargar desde soundcloud porfavor corregir el error gracias

Answer
Aleksandr 8 years ago
Hi. We'll try to fix it ASAP.
0
Not a bug

it does not download any video from yahoo or, best situation, it saves only ADVERTISING!

Emy Zapa 10 years ago updated by Aleksandr 7 years ago 2

it is impossible to download any good....only advertising :( ^^
https://it.eurosport.yahoo.com/video/playlist/vide...

Answer
Лемур 7 years ago
Hello!
This resource is not in the list of supported.
With a list can be found here: http://en.savefrom.net

0
Fixed

Filefactory not working as of 1/1/15

chaz nyc 9 years ago updated by Aleksandr 9 years ago 2
The filefactory download is not working again. Same issue that was stated 4 months ago by A.S.: "after waiting...there is no downloadable link (only file size is displayed)."
filefactory.com is the first site listed on your hoimepage It's kind of embarrassing it doesn't work
Please fix this.
Thanks.
Answer
Aleksandr 9 years ago
Hello, please send links to files that you can not download it.
0
Answered

UMMY HAS A VIRUS

Joanne Binkley 8 years ago updated by Aleksandr 8 years ago 2

EVERYTIME I INSTALLED (OR TRIED) IT GOT BLOCKED DUE TO VIRUS

Answer
Aleksandr 8 years ago

Hello, what it shows you a virus?

0
Declined

Please add support for nicovideo.jp, thank you!

SEMANGGA untukmu :* 9 years ago updated by Aleksandr 8 years ago 2

I'm looking for a nice online downloader, and my teacher said about the "ss" tips and saw that this website has support for various websites including those from Russia. So I'd like to ask if it's possible to add niconico as well. Thank you!

Answer
Aleksandr 8 years ago
Hello, we'll try to do this if the idea collects many votes.
0
Answered

I can find the option mp3 on box menu of extension file type to download...

Breno Paolo Donizeti De Biazzi 9 years ago updated by Aleksandr 8 years ago 4

what appears it´s 3gpp mp4 240 , 360..., mp3 before I get but now don´t have anymore

0
Answered

How to play on vlc

Kevin Cardoso 9 years ago updated by Aleksandr 8 years ago 2

How to post on vlc

Answer
Aleksandr 8 years ago
Hello, please give details.
0
Declined

bilibili website,please, www.bilibili.com/video/av3101882/

Szeto Sunny 8 years ago updated by Aleksandr 8 years ago 2

bilibili website,please, www.bilibili.com/video/av3101882/

Answer
Aleksandr 8 years ago

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

0
Fixed

Still cann't download from Facebook

Asiao Huo 9 years ago updated by Aleksandr 8 years ago 2
  • Browser: Firefox 38.0 Windows 7
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Extension: ff-sf 5.11
Image 558
Answer
Aleksandr 8 years ago
Hello.give the links that you couldn't download.
0
Thanks

The internet never forgets. Really?

guybrush 11 years ago updated by Лемур 10 years ago 2
I really like your service. Especially the Safari Extension is awesome. I even taught my nearly 80 years old dad how to use it. He's a volunteer math teacher and was annoyed that some interesting educational videos on Youtube had "vanished". Now he uses your browser extension to save them locally and doesn't need to be afraid that something might get deleted.
Answer
Лемур 10 years ago
thank you for the feedback)