Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
Browser: Chrome 46.0.2490 Windows 10
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.80 Safari/537.36
Hello, please give us more details.
Customer support service by UserEcho