Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Answered

how do we download after installation

suganya b 11 years ago • updated by Aleksandr 9 years ago • 2
0
Fixed

Error

Princess Alaa 9 years ago • updated by Aleksandr 9 years ago • 8

i keeps telling me that i am downloading somthing from your website when i am not and not allowing me to download anything els. This is the link i try to download from : http://www.dailymotion.com/video/x3mqytp_eng-160112-monsta-x-right-now-ep-2_fun

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Answered

For some reason, the site is in a foreign language and I need it to be in English.

Jullie Herman 9 years ago • updated by Aleksandr 9 years ago • 2

What do I need to do to change the format to English? I already downloaded it but I don't know how to change the language setting.



Answer
Aleksandr 9 years ago
Hi, what browser do you use?
0
Fixed

no puedo descargar este video aYUDA PLEASE https://www.youtube.com/watch?v=ptcE8fl0UTc

Jorge Alberto 9 years ago • updated by Aleksandr 9 years ago • 2
Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Fixed

Fb videos not downloading

Ankur Gupta 9 years ago • updated by Aleksandr 9 years ago • 2

There is no more a green arrow facing downwads standing to the top left of fb videos. can't download any videos from there.

Answer
Aleksandr 9 years ago

Hi. Thanks for contacting Savefrom.Net Support.

We can make our support more effective if you provide us information
about your browser and extension.

You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

We will try to fix the problem.

0
Fixed

doesn' work on macbook

Maria Kushkova 10 years ago • updated by Aleksandr 9 years ago • 2
what can I do??
Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Not a bug

i cant get my gifts

Joyce Guinn 10 years ago • updated by Лемур 10 years ago • 2
why cant i get my gifts on face book 2
Answer
Лемур 10 years ago
Hello!
We support SaveFrom.net.
Contact the support Facebook.
Thank you for contacting.
0
Answered

does not work..very poor

Nick Britton 9 years ago • updated by Aleksandr 9 years ago • 2

just a complete waste of time

Answer
Aleksandr 9 years ago

Hello, please give us more details.

0
Answered

Says does not Exist

Paul Stone 9 years ago • updated by Aleksandr 9 years ago • 2

Hi if i down load your extension my mail ware and and anti virus goes mad.. so i kill your extension but why if i do not use it.. files then are not available to download.. WHY.


Paul

Answer
Aleksandr 9 years ago

Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net

The name and version of your browser (the version you can see in the menu "About browser").



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