Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

I am not able to download videos

Issac Chhetri 9 ár síðan • updated by Aleksandr 9 ár síðan • 2
Answer
Aleksandr 9 ár síðan

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Fixed

Cache VK audio bitrate

Віталій Козловський 10 ár síðan • updated by Aleksandr 9 ár síðan • 2
Cache VK audio bitrate to local_strogare etc....
Answer
Aleksandr 9 ár síðan
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Answered

NÃO CONSIGO INSTLAR A EXTENÇÃO

Alexandre Rodrigues Batista 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

GOOGLE CHROME VERSION: 47.0.2526.106

PROBLEM: I CAN NOT REPLACE THE EXTENT

Answer
Aleksandr 9 ár síðan

Hello, please give us more details.

0
Answered

Download options

Marek Antoszewski 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

Why are some MP4 downloads only available as 360p and others as 720p? The 360p downloads lose too much resolution

Answer
Aleksandr 9 ár síðan
Hello. Send video link is only in this format.
0
Answered

Worked wonderfully the first time I used it.

John Canfield 9 ár síðan • updated by Aleksandr 9 ár síðan • 4

Please be aware my virus software found the pua virus on it. Cleaned it up and away we went. Thanks so much!

Answer
Aleksandr 9 ár síðan
Hello. Expansion works for you?
0
Fixed

не работает расширение chrome​

Nik Jk 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

не работает расширение chrome

  • Browser: Chromium 45.0.2454 Ubuntu
  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/45.0.2454.85 Chrome/45.0.2454.85 Safari/537.36
  • Extension: chrome 5.52
Answer
Aleksandr 9 ár síðan
Здравствуйте, опишите подробней что именно у вас не работает, откуда с какого сайте не скачивает?
Пришлите пару файлов для теста которые не можете скачать.
0
Answered

no me permite instalar la extencion

azul neon 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

al darle click en instalar me aparece una ventana en el lado superior izquierdo en el navegador
http://es.savefrom.net
firefox invito que este sitio le solicite intalar el software en su equipo
le doy permitir y luego parece el complemento no ha podido descargarce por un error de la coneccion de http://es.savefrom.net

Answer
Aleksandr 9 ár síðan
Hi, install at this link: https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1436797874112
0
Thanks

Chrome store/browser removal. Tampermonkey still works

psirista 11 ár síðan • updated by Лемур 10 ár síðan • 3
Logged into Chrome tonight to have Chrome auto disable and not allow re-enabling of SaveFrom. Can't find it on the store. Followed the instructions for adding to Chrome through Tampermonkey and I'm back in business again.

Thanks for the extension, my normal net connection always stops loading videos, so I can't watch Youtube without downloading the whole video first. 
0
Fixed

Plus possible de download sur soundclound

frederic Preterre 10 ár síðan • updated by Aleksandr 9 ár síðan • 2
Bonjour plus moyen d'avoir la petite fleche pour télécharger via la page soundcloud
Answer
Aleksandr 9 ár síðan
0
Answered

Filename issue with audio files from vkontakte

aleak 9 ár síðan • updated by Aleksandr 9 ár síðan • 2

When downloading audio from VKontakte I always get hash filenames (like 23abc452fe53.mp3) instead of real name of the track. Using OSX Safari 8.0.8 savefrom.net plugin v5.30. Checked at my friend's Chrome in Windows (latest to 2015-08-26) and there works fine.

Answer
Aleksandr 9 ár síðan
Hello. In Safari, it is unfortunately not technically possible to correct this is not convenience.


Customer support service by UserEcho