Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Answered

Failed - Download error.

Cynthia Wylie 9 years ago • updated by Aleksandr 9 years ago • 4
Downloaded two of my videos from youtube with no problem at all and now I keep getting a failed-download error. Using Chrome, Version 44.0.2403.130 (64-bit) on Mac OS X Yosemite Version 10.10.3. Is there a limit or downloads per day? Couldn't find anything on your site about it. Thanks!
Answer
Aleksandr 9 years ago
Hello, if I understand you correctly you have everything working.
0
Fixed

Dailymotion

Murphy Starlion 9 years ago • updated by Aleksandr 9 years ago • 4

I think there's something wrong. I tried to download a video from Dailymotion, but it just says "Download Link not found". And even if I can just a download link, it just says I do not have permission to access it. Please fix this.

Answer
Aleksandr 9 years ago

Hi. Thanks for contacting Savefrom.Net Support.

We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?


0
Fixed

still cann't download from Facebook

Asiao Huo 10 years ago • updated by Aleksandr 9 years ago • 2

after reinstall the expansion: https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1434715369479
I still cann't download from facebook. The arrow is in the panne above but not next to the video.

Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Answered

tidak bisa mengunduh file

Crystal X Asli Nasa vina 9 years ago • updated by Aleksandr 9 years ago • 2

Tidak bisa mengunduh file

Answer
Aleksandr 9 years ago
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
0
Answered

add this extension to google webstore

Asad Qureshi 10 years ago • updated by Aleksandr 9 years ago • 2
as it is a 3rd party exension it is no longer active on my PC. As google is disabling such extensions which are not from webstore due to some security reasons...
plz add this extension to the google webstore!!!!
need it so bad
reply asap!!!
Answer
Aleksandr 9 years ago
Hello, unfortunately Google forbids our extension in its store (because it allows to download from YouTube).
That's why we recommend to install a user script.
How to do it:
1) install tampermonkey - https://chrome.google.com/webstore/detail/dhdgffkkebhmkfjojejmpbldmpobfkfo
2) install user script. - https://sf-addon.com/helper/chrome/helper.user.js?ts=1402553853
0
Fixed

couldn't install this extension in chrome

Supriyo Samanta 10 years ago • updated by Aleksandr 9 years ago • 2
google chrome said that the savefrom.net extensions that Chrome turned off either didn't come from the Chrome Web Store. they said that if i request extension’s developer and ask them to upload their extension to the Chrome Web Store. so i requested to you to upload this extension in chrome web store. please please do it. i couldn't download video in youtube. please do this process as soon as possible.
Answer
Aleksandr 9 years ago
Hello, unfortunately Google started to turn off extensions. That's why we recommend to install a user script.
How to do it:
1) install tampermonkey - https://chrome.google.com/webstore/detail/dhdgffkkebhmkfjojejmpbldmpobfkfo
2) install user script. - https://sf-addon.com/helper/chrome/helper.user.js?ts=1402553853

0
Declined

we want to do downlad from twitter

Pai Boninho 9 years ago • updated by Aleksandr 9 years ago • 2

please, put on downloads for videos from twitter.

Answer
Aleksandr 9 years ago

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

0
Answered

how to stop a download?

Ed McFarland 11 years ago • updated by Maksym 11 years ago • 0

Selected wrong download... How do I stop it? 

Answer
Maksym 11 years ago

Hello, press Ctrl+J and to click on a cross opposite the unwanted download.

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Answered

please read me

Fadi Radi 10 years ago • updated by Aleksandr 9 years ago • 2
you told me that i can download any hd movie if i install (free extension SaveFrom.net helper) so i did that and nothing happened and i still cant download hd movie please tell me what i do .
Answer
Aleksandr 9 years ago
Hello, what site you're downloading?
Install software Ummy Video Downloader: http://videodownloader.ummy.net




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