Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fast

Fb videos not downloading

Ankur Gupta 8 år siden opdateret af Aleksandr 8 år siden 2

There is no more a green arrow facing downwads standing to the top left of fb videos. can't download any videos from there.

Svar
Aleksandr 8 år siden

Hi. Thanks for contacting Savefrom.Net Support.

We can make our support more effective if you provide us information
about your browser and extension.

You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

We will try to fix the problem.

0
Fast

doesn' work on macbook

Maria Kushkova 10 år siden opdateret af Aleksandr 9 år siden 2
what can I do??
Svar
Aleksandr 9 år siden
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Ikke en bug

i cant get my gifts

Joyce Guinn 10 år siden opdateret af Лемур 10 år siden 2
why cant i get my gifts on face book 2
Svar
Лемур 10 år siden
Hello!
We support SaveFrom.net.
Contact the support Facebook.
Thank you for contacting.
0
Besvaret

does not work..very poor

Nick Britton 8 år siden opdateret af Aleksandr 8 år siden 2

just a complete waste of time

Svar
Aleksandr 8 år siden

Hello, please give us more details.

0
Besvaret

Says does not Exist

Paul Stone 9 år siden opdateret af Aleksandr 8 år siden 2

Hi if i down load your extension my mail ware and and anti virus goes mad.. so i kill your extension but why if i do not use it.. files then are not available to download.. WHY.


Paul

Svar
Aleksandr 8 år siden

Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net

The name and version of your browser (the version you can see in the menu "About browser").

0
Fast

I am not able to download videos

Issac Chhetri 8 år siden opdateret af Aleksandr 8 år siden 2
Svar
Aleksandr 8 år siden

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Fast

Cache VK audio bitrate

Віталій Козловський 10 år siden opdateret af Aleksandr 9 år siden 2
Cache VK audio bitrate to local_strogare etc....
Svar
Aleksandr 9 år siden
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Besvaret

NÃO CONSIGO INSTLAR A EXTENÇÃO

Alexandre Rodrigues Batista 8 år siden opdateret af Aleksandr 8 år siden 2

GOOGLE CHROME VERSION: 47.0.2526.106

PROBLEM: I CAN NOT REPLACE THE EXTENT

Svar
Aleksandr 8 år siden

Hello, please give us more details.

0
Besvaret

Download options

Marek Antoszewski 9 år siden opdateret af Aleksandr 8 år siden 2

Why are some MP4 downloads only available as 360p and others as 720p? The 360p downloads lose too much resolution

Svar
Aleksandr 8 år siden
Hello. Send video link is only in this format.

Kundesupport af UserEcho