Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

no puedo descargar este video aYUDA PLEASE https://www.youtube.com/watch?v=ptcE8fl0UTc

Jorge Alberto 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2
Antwoord
Aleksandr 10 jaar geleden

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

0
Fixed

Fb videos not downloading

Ankur Gupta 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2

There is no more a green arrow facing downwads standing to the top left of fb videos. can't download any videos from there.

Antwoord
Aleksandr 10 jaar geleden

Hi. Thanks for contacting Savefrom.Net Support.

We can make our support more effective if you provide us information
about your browser and extension.

You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

We will try to fix the problem.

0
Fixed

doesn' work on macbook

Maria Kushkova 11 jaar geleden bijgewerkt door Aleksandr 11 jaar geleden 2
what can I do??
Antwoord
Aleksandr 11 jaar geleden
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Not a bug

i cant get my gifts

Joyce Guinn 12 jaar geleden bijgewerkt door Лемур 12 jaar geleden 2
why cant i get my gifts on face book 2
Antwoord
Лемур 12 jaar geleden
Hello!
We support SaveFrom.net.
Contact the support Facebook.
Thank you for contacting.
0
Beantwoord

does not work..very poor

Nick Britton 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2

just a complete waste of time

Antwoord
Aleksandr 10 jaar geleden

Hello, please give us more details.

0
Beantwoord

Says does not Exist

Paul Stone 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2

Hi if i down load your extension my mail ware and and anti virus goes mad.. so i kill your extension but why if i do not use it.. files then are not available to download.. WHY.


Paul

Antwoord
Aleksandr 10 jaar geleden

Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net

The name and version of your browser (the version you can see in the menu "About browser").

0
Fixed

I am not able to download videos

Issac Chhetri 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2
Antwoord
Aleksandr 10 jaar geleden

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Fixed

Cache VK audio bitrate

Віталій Козловський 11 jaar geleden bijgewerkt door Aleksandr 11 jaar geleden 2
Cache VK audio bitrate to local_strogare etc....
Antwoord
Aleksandr 11 jaar geleden
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

0
Beantwoord

NÃO CONSIGO INSTLAR A EXTENÇÃO

Alexandre Rodrigues Batista 10 jaar geleden bijgewerkt door Aleksandr 10 jaar geleden 2

GOOGLE CHROME VERSION: 47.0.2526.106

PROBLEM: I CAN NOT REPLACE THE EXTENT

Antwoord
Aleksandr 10 jaar geleden

Hello, please give us more details.