1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello. In what capacity do you download a video?
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

add-on needs to be verified by mozilla otherwise firefox won't install it
firefox says u can find a replacement or ask the developer to verify the add-on.

Set here on this link: https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1440524300837

Thanks for using our SaveFrom.net Helper

Twitch
Sorry if this is in the wrong place, I didn't know where else to put this
Firstly, this is a great website and I used it regularly until recently
As I cannot download from Twitch anymore ... it simply states the download links can't be found
URL http://www.twitch.tv/imperialdane/v/3773228
MSG The download link not found.
BRWSR Firefox V35.0.1
EXT don't use, I come to your main page to post the URL links

Failed - Download error.

Dailymotion
I think there's something wrong. I tried to download a video from Dailymotion, but it just says "Download Link not found". And even if I can just a download link, it just says I do not have permission to access it. Please fix this.

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

still cann't download from Facebook
after reinstall the expansion: https://sf-addon.com/helper/mozilla/savefrom_last.xpi?ts=1434715369479
I still cann't download from facebook. The arrow is in the panne above but not next to the video.

What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.

add this extension to google webstore
plz add this extension to the google webstore!!!!
need it so bad
reply asap!!!

That's why we recommend to install a user script.
How to do it:
1) install tampermonkey - https://chrome.google.com/webstore/detail/dhdgffkkebhmkfjojejmpbldmpobfkfo
2) install user script. - https://sf-addon.com/helper/chrome/helper.user.js?ts=1402553853
Service d'assistance aux clients par UserEcho