Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

extention disabled by chrome

Tahir 8 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 2

your extention for chrome was really nice for downloading youtube video please upload it on chrome store so we can use it thanks from tahir mehmood

Antwoord
Aleksandr 8 jaar geleden

Hello, we can not add our extension onto the store, Google bans extensions
that download content from YouTube.
How to install onto Google Chrome:

http://en.savefrom.net/faq.php#ext_inst_chrome

0
Beantwoord

HOW do I put the downloaded content into my own videos?

Silas Fitzgerald the gamer 9 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 4
Antwoord
Aleksandr 8 jaar geleden

Hello, I do not quite understand.

Please give us more details.

0
Fixed

"Unable to get the file size. Please try again."

Matt Lane 8 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 4

I'm on the latest version of Chrome & Tampermonkey.


Sadly, after a few minutes on vk.com, I won't be able to download songs. It will work for a short while though.

It will state "Unable to get the file size. Please try again." and will download err404.htm.

Please help,
Thanks

Antwoord
Aleksandr 8 jaar geleden

Hello. Reinstall the extension,

remove the Tampermonkey extension and Install SaveFrom.net Helper again.

How to install the extension to Google Chrome browser read here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Beantwoord

malware

Aldrin Dela Fuente Bacolong 9 jaar geleden • bijgewerkt door Aleksandr 9 jaar geleden • 2

your program is detected as malware malwarebytes automatically delete it if i downloaded it





Antwoord
Aleksandr 9 jaar geleden
Hello, we do not distribute malware, the safety is confirmed by Norton Safe Web: http://safeweb.norton.com/report/show?url=savefrom.net
0
Beantwoord

Why can't newer Vevo videos be downloaded?

Jack Brennan 10 jaar geleden • bijgewerkt door Aleksandr 9 jaar geleden • 2
Antwoord
Aleksandr 9 jaar geleden
Please specify additional data:
  • address of the page (URL) from where you try to download the file,
  • links or messages displayed by our website.
If you report an error of extension, please also specify:
  • version of your browser,
  • version of the extension.
0
Beantwoord

Ummy site link has trojans according to Norton

Peter Kirkwood 9 jaar geleden • bijgewerkt door Aleksandr 9 jaar geleden • 2
Your link to the Ummy site is blocked by Norton/Symantec due to having 8 trojans on their site. Get real:

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pr

Threat Name: Trojan.Gen.2
File name: C:\WINDOWS\Temp\UmmyVideoDownloader.exe
Location: http://videodownloader.ummy.net/assets/UmmyVD-Web-Loader.exe

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=ly

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=pe

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=fj

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=bo

Threat Name: Trojan.Gen.2
Location: http://videodownloader.ummy.net/app/get.php?id=oc&f=base&country=np

Threat Name: Direct link to Trojan.Gen.2
Location: http://videodownloader.ummy.net/

Antwoord
Aleksandr 9 jaar geleden
0
Fixed

No link found.

Satpal Singh 9 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 2

it s frequently showing no link found.

Antwoord
Aleksandr 8 jaar geleden

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

0
Fixed

download button not visible

Sizwe Mkhize 8 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 2

I cant download on imstgram

Antwoord
Aleksandr 8 jaar geleden

Hello, we know about the error.

Correction will come in the next release next week.

0
Beantwoord

how to download from google drive

Fitrianto Halim 9 jaar geleden • bijgewerkt door Aleksandr 8 jaar geleden • 2

Hi,I like savefrom.net,coz commonly I use blackberry's native browser.


I've got problem when want to download from google drive:


https://drive.google.com/file/d/0B8DBF2h6TXSvenFHRUIwUnZuUTQ/preview



I can't download directly from google drive,but if I saw html-source,maybe like youtube,coz various codecs.


So,how if savefrom.net to add google drive's video in list?


Thanks...

Antwoord
Aleksandr 8 jaar geleden

Hello, SaveFrom.net team will not leave your idea without attention.

Thanks for using our SaveFrom.net Helper

0
Fixed

Couldn't download extension files, many warning about malicious spyware

Joan Asche 9 jaar geleden • bijgewerkt door Aleksandr 9 jaar geleden • 2

Unable to download SaveFrom.net helper message to download from the site but after several tries -- no luck. What to do now.? Using Windows 8.1

Antwoord
Aleksandr 9 jaar geleden
Hi, what browser do you use?


Customer support service by UserEcho