1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a video that will not be downloaded.

How to download from CBS - find link in view source
I think there might be a way to use a link from view source to be able to download video from CBS. Has anyone found a way to do that? Thanks.

What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1

Extension for Chrome İns. bug


Hello, could you please provide some links as an example?
Please explain where did you find the problem with the SaveFrom.net helper?
Why don't you download files using direct links given you by google drive?

NO descarga de gasxxx.com - Es fácil hacerlo
os envío mensaje privado del método de descarga en gasxxx.com, tanto públicos como privados. Los descarga todos

Hello, this site is not on the list of supported resources.
The full list can be found here: http://en.savefrom.net

Как установить в Google Chrome прочтите здесь: http://ru.savefrom.net/faq.php#ext_inst_chrome

cannot download https://www.youtube.com/watch?v=P82UmJcCjJE
cannot download
get instead of file videoplayback.txt failed - forbidden

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, give us some more details regarding this problem (no download button,
the button is not clickable, button is calling, but nothing happens).
Customer support service by UserEcho