Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

cannot download https://www.youtube.com/watch?v=P82UmJcCjJE

David Hold 9 years ago • updated by Aleksandr 8 years ago • 2

cannot download

get instead of file videoplayback.txt failed - forbidden

Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, give us some more details regarding this problem (no download button, the button is not clickable, button is calling, but nothing happens).

0
Declined

http://viooz.co/movies/

Javid Khan 11 years ago • updated by Aleksandr 9 years ago • 2
plzz add this site too

thank you

Answer
Aleksandr 9 years ago

we'll try to do this if the idea collects many votes

0
Answered

parlin makjan marbun

Parlin Makjan Lumban Gaol 9 years ago • updated by Aleksandr 8 years ago • 2
Answer
Aleksandr 8 years ago
Hello. English please.
Please give us more details.
0
Fixed

SaveFrom.net helper not working

Shinsuke «Сінсуке» 10 years ago • updated by Aleksandr 9 years ago • 2
0
Fixed

Not working

Olufemi Omotayo 10 years ago • updated by Aleksandr 9 years ago • 2
The icon shows, but it is not downloading
Answer
Aleksandr 9 years ago
Hello.
Give the links that you couldn't download.
What is your browser?name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Answered

Ok.ru not dowload

Berkay Delen 8 years ago • updated by Nadwan Rosetta 4 years ago • 4

Ok.ru I and my friend not dowload Ok.ru video (RED exclamation mark) ı dont understand Russian pls tell me eng

Answer
Aleksandr 8 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Not a bug

add support for new youtube format: vp9 2160p webm9 (f313)

sdsucks 9 years ago • updated by Aleksandr 9 years ago • 2
f313 is listed but not described correctly
https://www.youtube.com/watch?v=jvxSAq0Nukg
Answer
Aleksandr 9 years ago
Hello!
Prompt how to describe this format?
0
Not a bug

savefromnet helper doesn't catch video http://www.russianmanagement.com/products/52

Олег Александров 8 years ago • updated by Aleksandr 8 years ago • 2

savefromnet helper doesn't catch video from this page http://www.russianmanagement.com/products/52

But from other pages of this site is all right.

Answer
Aleksandr 8 years ago

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

0
Not a bug

youtube 1080p 60fps video and 256k audio did not show up

jjit 9 years ago • updated by Aleksandr 9 years ago • 2
https://www.youtube.com/watch?v=ghH_NG-lac8
1080p 60fps video (format code: 299)
256k audio (format code: 141)
did not show up

Image 465
Answer
Aleksandr 9 years ago
Hi, the site does not download these formats.
Install Ummy Video Downloader: http://videodownloader.ummy.net
0
Fixed

I cannot see the videos downloaded, but an impossible text file

Jordi de Diego Yagüe 10 years ago • updated by Aleksandr 9 years ago • 2
Answer
Aleksandr 9 years ago
Hello.give the links that you couldn't download.
What is your browser?Name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1


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