1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
cannot download from youtube
Please help me, i cannot download video from youtube. This is my information about browser, user agent, and ext version.
- Browser: Firefox 51.0 Ubuntu
- User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0
- Extension: ff 6.20
Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.11:
Hello, There are two ways to install the extension onto Android.
1. Install mobile Mozilla Firefox: https://play.google.com/store/apps/details?id=org.mozilla.firefox
Then install the SaveFrom.net helper extension from our website: http://en.savefrom.net
2. Install mobile browser Yandex Browser: https://play.google.com/store/apps/details?id=com.yandex.browser.alpha
Then the SaveFrom.net Helper extension from the Opera Store:
https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
What's more, there is the application for Android to download videos from YouTube:
Not able to download any music from Vk since yesterday
Since yesterday it's impossible to download music from vk.com; Please fix thanks :D
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.11: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1
Пришлите скриншоты.
dont have music after downloading this video https://www.youtube.com/watch?v=cIS9w1IM7Jw
Hello, in what capacity you are downloading videos?
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Здравствуйте, расширение починили, обновите или переустановите с нашего сайта.
Актуальная версия 7.11: http://ru.savefrom.net/user.php?vid=387#helper_install
Спасибо что пользуетесь расширением Savefrom.Net
Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.11: http://en.savefrom.net/user.php#helper_install
Thank you for using Savefrom.Net browser extension
Здравствуйте, расширение починили, обновите или переустановите с нашего сайта.
Актуальная версия 7.11: http://ru.savefrom.net/user.php?vid=387#helper_install
Спасибо что пользуетесь расширением Savefrom.Net
Служба підтримки клієнтів працює на UserEcho
