Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Answered

o modo download mp3 sumiu

iranjuniorsousa0 7 years ago • updated by Aleksandr 7 years ago • 2

nao ta dando para fazer o download mp3 audios

Answer
Aleksandr 7 years ago

Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.

You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net

0
Answered

Playlist downloading problem

Houssem 7 years ago • updated by Aleksandr 7 years ago • 2

Hey what's up gays,

My name is Houssem,


Recently I deleted the extension because it didn't do any thing when I click on download a playlist), so I reinstalled it, but it behave differently that time : when I want to download a playlist it asks me to chose a destination file and then it download all the videos at the same time (You know the number of videos in a playlist !!!) which decrease tremendously my internet speed and also it takes much more time than downloading file by file.


Is it a new feature?


My browser is Firefox version 50.1.0 the latest version.

Savefrom.net helper version is 6.20.


Thank you.



Answer
Aleksandr 7 years ago

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.15:

http://en.savefrom.net/user.php#helper_install

You can not download from the playlist selectively, the extension does not support this function.

0
Not a bug

Youtube Red

AlexaSoto 7 years ago • updated by Aleksandr 7 years ago • 4

I used to be able to download youtube red originals when I had it back in 2016 (Dan and Phil Tour Bus Tour, Dan and Phil TATINOF, The Amazing Tour Is Not On Fire, and an episode of Scare Pewdiepie) but now I tried to download another youtube Red original (The Thinning) and it won't work! I've used multiple other videos but it just won't work.


P.s: The downloader does work for regular videos!!!

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.

0
Answered

Why no more 1080 downloads?

thisis vize 7 years ago • updated by Aleksandr 7 years ago • 4

What happened to 1080 downloads? Seems like they disappeared from the drop down.

System info: Firefox 52.0.1 on Windows 7 Enterprise

Answer
Aleksandr 7 years ago

Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.

You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net

0
Fixed

Can not choose directory where to donload the file.

mister rafat 7 years ago • updated by Aleksandr 7 years ago • 2

Its the problem. Program even doesn't show to which directory is going to download file.

Answer
Aleksandr 7 years ago

Hello, this problem with selecting download folder while downloading files will be solved

in the next version of SaveFrom, which is going to be released very soon.

0
Fixed

Firefox 52.0.1 and Savefromnet 7.21

dannyr cummings 7 years ago • updated by Aleksandr 7 years ago • 2

After update to 7.21, it no longer saves the filename. Just a string of letters and number and the.mp4.

Answer
Aleksandr 7 years ago

Hello, how is the name of the site from which you download?

Send links to files that are downloaded with the wrong name.

0
Answered

the new option (about 1080p downlaod ) it covers the numbre of views & it makes me nervous :3

the World 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.

You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net

0
Fixed

VK wrong download icon placement

koziura carpediem 7 years ago • updated by Aleksandr 7 years ago • 2

As shown on screenshot, download icon appears where it shouldn't

Browser: Safari 10.0.3 on macOS Sierra

Image 1768

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a screenshot larger.

0
Answered

Is it possible to make this extension compatible with Internet Download Manager?

Zontir 7 years ago • updated by Aleksandr 7 years ago • 3

Is it possible to make this extension compatible with Internet Download Manager?


When you click on the download arrow either videos, music or images automatically download with the browser.

I have the IDM well configured but it does not detect the download.

This would be possible?
Answer
Aleksandr 7 years ago

Hello, we'll think about it.

Answer
Aleksandr 7 years ago

Hello, after showing the playback, click on the video with the right button and save as.



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