Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Answered

I can't download mp3 files from youtube, i've just downloaded it, it's 23/01/17

enrico0rossi1 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, to be able to help you I need more information.
The name and version of your browser (the version you can see in the menu "About browser").

The extension version can be found in the extension menu (click the green arrow).

Answer
Aleksandr 7 years ago

Здравствуйте, чтобы вам помочь, нам нужна от вас информация о вашем браузере и установленном расширении.
Подробно вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у вас не скачиваются.

Спасибо за обращение в поддержку Savefrom.Net !

0
Answered

the name of all vedio same and replace old vedio

firasslive 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

0
Fixed

link box wont let me paste. works if i type it out but theyre really long links. i used to be able to paste

dave98u6789 7 years ago updated by Aleksandr 7 years ago 2

cant copy and paste

Answer
Aleksandr 7 years ago

Hello, please give us more details.

What exactly do you download?

0
Answered

videolar indirlidikten bir süre sonra açılmamaya başladı

sawmecool3860 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Thank you for contacting Savefrom.Net support !

0
Answered

no funciona

abiflo2492 7 years ago updated by Aleksandr 7 years ago 2

ya no me funciona para descargar desde youtube

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Thank you for contacting Savefrom.Net support !

0
Answered

ı can not use in secret mode

sertackartal422 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

0
Answered

it does not seem to be working at all at the moment ..please if you could kindly fix it thank you

eqeqeq 7 years ago updated by Aleksandr 7 years ago 2

thank you

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

0
Answered

hello, please give some upgrade

himitsu_desu 7 years ago updated by Aleksandr 7 years ago 2

hello there, can you manage this site to download video from ustream? thank you.

Answer
Aleksandr 7 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.

Possibly, it will download from the website you want.

0
Fixed

I want to download video from facebook but it shows "No link found". What should I do now?

Anil Choudhary 7 years ago updated by Aleksandr 6 years ago 4

I want to download videos from facebook but everytime, it shows "No links found". What is this problem? Did you also face the same issue earlier? Did anyone else reported this issue? Please provide support as I am a regular user of ur software.

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !