Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
Answer
Aleksandr 7 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

0
Answered

Не загружає відео файли повністю, на половині загрузки або відразу пише невдача

Марія Федас 7 years ago • updated by Aleksandr 7 years ago • 2

Не загружає відео файли повністю на половині загрузки або відразу пише невдача декілька раз перезавантажувала програму але нічого не помагає це відбувається коли я загружаю з вк відео файли хоча аудіо файли загружаються без проблем

Answer
Aleksandr 7 years ago

Привіт, як назва вашого браузера і з якого сайту ви завантажуєте?

0
Answered

i cant downoload from youtube ?

kira9732 7 years ago • updated by Aleksandr 7 years ago • 2

pls fix ur shits

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Thank you for contacting Savefrom.Net support !

0
Fixed

dont download from youtube

gamer 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

0
Fixed

1/31/17: SaveFrom.net Firefox Extension not allowing download of playlists on Youtube

hannahkathleen91 7 years ago • updated by Aleksandr 7 years ago • 5

Mozilla Firefox Version 51.0.1 (32-bit) Up to date

Firefox Extension SaveFrom.net Helper Version 7.05


My error is that no download links are available when I click "Download a Playlist" nor does the green button below the video show any links, it also displays "Download..." and hangs there.


Picture of error is included below.


It hangs here and does nothing. Inserting the link to SaveFrom.net website also does not work with these YouTube videos. The firefox extension does indeed work on other select YouTube videos and playlists but not this particular playlist.


I would like to download this entire playlist using your extension. Is this because of YouTube copyright restrictions? What is the problem?


Can it be fixed or should I not waste my time?


Image 1666


I'm tying to download this Playlist of an Album on YouTube

Link:

https://www.youtube.com/watch?v=vKQjqjqdqb4&list=PL59913948AE1E046B

Answer
Aleksandr 7 years ago

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.7:
http://en.savefrom.net/user.php#helper_install

0
Answered

un fait insolite

SHAIMAA MN 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

0
Answered

в однокласниках не работает

Андрій Шуваринський-Бучкевич 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Здравствуйте, спасибо что обратились в поддержку Savefrom.Net
Наша помощь будет более эффективной если вы предоставите нам информацию о вашем браузере и расширении.
Узнать информацию вы можете пройдя по ссылке: http://ru.savefrom.net/user.php?info=1

Так же если это возможно пришлите пару ссылок на файлы которые не можете скачать.

0
Answered

I am not getting any link for downloading pictures,songs and playlists

prasanta7dutta 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

0
Answered

download always cancels at 99%

navin5992 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Fixed

I can't seem to download some vimeo.com videos. HELP!

bazdaddy 7 years ago • updated by Aleksandr 7 years ago • 2

Hey, when I try clicking the download arrow on the top left of the screen (vimeo.com videos) it gives me the option to select 720p or 480p as usual. Then when I click on either of them, nothing happens. It is not with all vimeo.com videos, only with some. They are MP4 files, that should be no problem correct? Let me know how to fix thanks. XD

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !



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