1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

why you cannot give download link for 480 pixel videos with audio. This link is without audio.
Dear Sir,
whenever I put a youtube video link then it displays all file format but 480p video is without audio. Please fix this problem so that I can download 480p video with a sound.

Hello. Install Ummy Video Downloader and download video with sound:
http://videodownloader.ummy.net
Download 480p with sound is not technically feasible.

can you make it work on the youtube search result page?
the download button doesn't appear on the youtube search result page

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Please, send to me a link to a file that will not be downloaded.
Do you download via the extension SaveFrom.net Helper or the
website SaveFrom.net?

Brighter Video

Здравствуйте, с какого сайта вы скачиваете плейлисты и альбомы фото?
Пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

another way to install savefrom.net as chrome extension
- extract crx file (it is actually a common zip file) to a folder
- open tools~>extension in chrome
- enable developer mode
- click [Load unpacked extension] button
- direct poped up window to folder from the first step
- done


How to download redband category from dailymotion? [2]
Hi,
I use BlackBerry 9900's native browser.
So,I didn't use savefrom.net's extension or add add-on.
I only fill URL in your site.
I've analysed dailymotion's site.
In not redband category,I can find a few video's links in its HTML source. In redband category,I can't find that.
So,may be you have a same problem?
Thanks...
Customer support service by UserEcho