1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

Hi, I cant´t download this music video from dailymotion...why? https://www.dailymotion.com/video/x3v8s8n

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

Hello, It’s not really clear why you are contacting us. Could do possibly give me come more details? Thanks.

Why does porn always pop up when I download a video?
Every time I try to download a video a new window pops up with porn. How do I stop this from happening???

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Service d'assistance aux clients par UserEcho