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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1

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Under review

On iPhone using documents (still the only way to use service??) sometimes when I go to your site I get the url box sometimes I only get download links for browsers and sites - what am I doing wrong? I am always going to en.savefrom.net but no Url box

5 years ago • updated by 5 years ago • 1

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Answer

5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.

Answered

plz sir aid Download 3gp Formate

5 years ago • updated by 5 years ago • 2

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Answer

5 years ago

Hello, it's not our fault that youtube decided to get rid of 3gp . There is nothing we can do about it.

Fixed

2019 больше не работает расширение для скачивания аудиозаписей во вконтакте

5 years ago • updated by 5 years ago • 6

скачивает 30 сек файл в котором реклама оффициального приложения вк

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Answer

5 years ago

Здравствуйте, каким браузером вы пользуетесь?

Under review

How do you download the videos on iOS

5 years ago • updated by 5 years ago • 1

How do you download the videos on iOS

Vote

Answer

5 years ago

Hello, the link from the Youtube site should be inserted into the program field and click the download button.

Under review

Everything going fine, until (again) I was told I needed to update Flash Player. Now downloaded videos come in MKV form, which I can't access

5 years ago • updated by 5 years ago • 1

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Answer

5 years ago

Hello, please, send us more details regarding the problem.

Under review

why cant i download as an MP3??

5 years ago • updated by 5 years ago • 1

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Answer

5 years ago

Hello, in order to download MP3 from Youtube you need to install our program Ummy Video Downloader,
Also with the help of it you can download videos in high quality with sound: https://videodownloader.ummy.net

Under review

не можливо використати на фейсбук. немає можливості скачати

5 years ago • updated by 5 years ago • 1

Vote

Answer

5 years ago

Здравствуйте, чтобы Вам помочь, нам нужна от Вас информация о вашем браузере и установленном расширении.
Подробно Вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у Вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !

Under review

Every time I go on Youtube the downlowd icon has gone

5 years ago • updated by 5 years ago • 1

Every time I go on Youtube the downlowd icon has gone but if I go into add-ons (firefox) disable and then enable the icon reappears

Vote

Answer

5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

For the better understanding it'll be great to see a screenshot with the error.