Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

Can't download the video

fxinyi80 5 years ago • updated by Aleksandr 5 years ago • 1

Browser: Firefox 67.0 Windows

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Extension: ff-sf 8.24

Links: https://www.dailymotion.com/video/k186A9D8glyq23tIS9m

Answer
Aleksandr 5 years ago

Hello, reinstall the extension before deleting the previous one:

http://download.sf-helper.com/mozilla/helper_last.html

Clean up cache and hooks in browser.

0
Under review

i cann't download any thing would you please fix this problems

imanaturikumwee 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Why not download link

mragendra105 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please give us more details.

Answer
Aleksandr 5 years ago

Hello, the link you sent does not work.

0
Under review

can't download the video: https://www.dailymotion.com/video/x6vunax

rksavefrom 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Answered

Error: can't download the file

sddfvc 5 years ago • updated by Aleksandr 5 years ago • 12

It showing Please get a new link for downloading file. In case error occurs again contact us via feedback form when I click on download link. I'm trying to refresh but it's still not working. Please fix this problem.

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

Where is my download videos

Shaik Rubeena 5 years ago • updated by Aleksandr 5 years ago • 1
Youtube video
Answer
Aleksandr 5 years ago

Hello, It’s not really clear why you are contacting us. Could do possibly give me come more details? Thanks.

0
Under review

videos name don't show in vidoes quality less than 720p

sinfulslave 5 years ago • updated by Aleksandr 5 years ago • 1

...

Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

kenapa tombolnya ga muncul di youtube

hirumanres 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

are you still downloading from dallymation tried varios urli

pajebinks 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.



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