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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Under review

https://www.dailymotion.com/video/x79a41w por que no puedo descargar algunos videos en dailymotion

pedritochinito123 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, thank you for contacting support in Savefrom.Net
This bug is known to us, we will try to fix in the nearby future.

0
Under review

Why can’t I download more than 2 dailymotion videos at the same time

saarahsadoona 5 years ago • updated by Aleksandr 5 years ago • 7
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

0
Under review

I cannot download videos from https://play.cadenaser.com/audio/001RD010000005511709/

Eugenio Silva 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.

0
Under review

ITS NOT FREE & ITS NOT UNLIMITED! SCAM WARE! FALSE ADVERTISING!

whiskey_man 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

0
Under review

Browser: Chrome 74.0.3729 Windows User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36 Extension: userjs-chrome 8.24.2

wilson lam 5 years ago • updated by Aleksandr 5 years ago • 1

outube link doesn't work anymore, it was all good before, no idea what's going on, I've just updated to 8.24 and refresh the webpage doesn't help neither 

Answer
Aleksandr 5 years ago

Hello, reinstall the extension:

https://en.savefrom.net/faq.php#ext_inst_chrome

Clean up cache and hooks in browser

0
Under review

Can you make xboxdvr.com links downloadable? Plz

Diego4jr 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.

0
Under review

https://dai.ly/x6zeqi4 ": this link is not being download

Shareef Mughal 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Possibly, it will download from the website you want.

0
Under review

Plz update your website b/c in two week no download will be going on

ali muhammed404 5 years ago • updated by Aleksandr 5 years ago • 1
Answer
Aleksandr 5 years ago

Hello, please, send us more details regarding the problem.

0
Under review

Unable to download

ashu65119 as 5 years ago • updated by Aleksandr 5 years ago • 1
Youtube video

Please help. 

Unable to download the following link video.. 

Answer
Aleksandr 5 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.



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