Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Answered

is it illegal to use this for youtube videos

harleymartin12 9 years ago updated by Aleksandr 8 years ago 2

can you get in troube for using this to download youtube videos

Answer
Aleksandr 8 years ago
0
Fixed

Savefrom stops working when scanning images of a long VK page

Spede 9 years ago updated by Aleksandr 8 years ago 8

When I try to scan this page: http://vk.com/wall-63130299?offset=0&own=1 for pictures (note: if you keep scrolling down, more pics appear, so I scrolled for a very long time), the Chrome extension starts scanning but then stalls at roughly 1300 out of 10000 pics.


Note 1: both Chrome and Savefrom are up to date (tried with both 6.15.2 and 6.16.2), my disk isn't full, and I also tried to clear the cache.


Note 2: I only scan the page in order to get links, I am not trying to download the pictures directly.

Answer
Aleksandr 8 years ago

Hello. Extension download photos or not?

Send a link to the photo album, we'll check.

0
Answered

The download link not found.

Kika 9 years ago updated by Aleksandr 8 years ago 4

Browser: Firefox 45.0 Mac OS X

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Extension: ff-sf 6.18


Saying that The download link not found. : http://webinar.newdirections.ru/2955/room/230/

Answer
Aleksandr 8 years ago

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

0
Answered

suspicious activity detected

Rbrine 9 years ago updated by Aleksandr 8 years ago 2
Answer
Aleksandr 8 years ago

Hello, please give us more details.

0
Answered

can't download an embedded clip

Alex 9 years ago updated by Aleksandr 8 years ago 2

can't download an embedded clip in http://webinar8.ru/w/6168

Answer
Aleksandr 8 years ago

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net

0
Answered

need to be upgraded

Mithun Minna 9 years ago updated by Aleksandr 8 years ago 2

i love your site. but not all times....... sometimes it shows 'link cant be detected'. but when i go to other downloader sites, it'll be detected and downoaded. please try to improve your site. if u fix this bug, then it's fine to use. thnx to read my comment.

Answer
Aleksandr 8 years ago

Thank you for helping us become better.

0
Fixed

Can't download mp3s from vk.com using the arrow link or through playlist

YichGa 9 years ago updated by Aleksandr 8 years ago 3

Hi,


got the latest Chrome Version 50.0.2661.87 m and the latest extension but I can't download mp3s from vk.com using the arrow link or through playlist. I can however download files using the "Download audio files" in the extension menu. Had no problems about a month ago. Do you have a solution?


p.s. TemperMonkey asked will I allow the script access to domains and I always answered with Always allow


Br,


YichGa

Answer
Aleksandr 8 years ago

Hello. Reinstall the extension, remove the Tampermonkey extension and Install SaveFrom.net Helper again.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Install the extension Chameleon: https://chrome.google.com/webstore/detail/chameleon/dmpojjilddefgnhiicjcmhbkjgbbclob?hl=en-US
2. Install the extension Savefrom.Net: https://addons.opera.com/en/extensions/details/savefromnet-helper/?display=en

0
Answered

poque se alento mi computadora al instalar save from

Victor Moreno Gomez 9 years ago updated by Aleksandr 9 years ago 3
Answer
Aleksandr 9 years ago

Hello, please give us more details.

0
Answered

why i can not download 720@ from youtube

Mutant Mizan 9 years ago updated by Aleksandr 9 years ago 2
Answer
Aleksandr 9 years ago

Hi. Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information
about your browser and extension.
You can find out this information on this page:
http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?

0
Fixed

why lately can not download the video here?

Afra Syarifah 9 years ago updated by Aleksandr 9 years ago 2

why lately can not download the video here? the connection is not secure and the video link already entered can not be loaded. I think mozilla firefox wrong but if I wear google chorme turned out just the same.

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here:

http://en.savefrom.net/user.php?info=1

Please, send to me a link to a file that will not be downloaded.

Do you download via the extension SaveFrom.net Helper or the

website SaveFrom.net?