1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net
Update extension for current software version 6.60
Does not copy into my downloads folder. I can only view it when I am using my internet
Does not copy into my downloads folder. I can only view it when I am using my internet
Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hi. Please install mobile Firefox browser for correct functioning of the extension, (currently the extension works in this browser only).
Install the extension for Mozilla Firefox browser from our official site: http://en.sfrom.net/user.php?helper=ff-mobile
Also we have an application SaveFrom.net helper for Android:
http://savefrom.net/user.php
Why are subtitles downloading separately?
I want to download a YouTube video and include the subtitles/captions. I followed your instructions but when I click the "Subtitles" option and choose the language in the download menu, it simply downloads a separate .srt file. I want to download the video with the subtitles already in it. Is that possible?
savefrom helper will not let me log out of facebook
when I click on the downward triangle as I have always done in the past to logout I just get and animation that barely visible and when I click on that it gives me the savefrom menu NOT the one from facebook
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
It doesn't work on VK!!!!
I have installed Savefromnet...it works on some sites,but it doesn't work on Vk...On VK it has not appeared the green arrow or any indication that this add-on is installed ... so how to work if it is not installed on VK. What happens and how can I fix. Thank you in advance for your help. This would be very useful.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Download Audio MP4 from Youtube will be better if suggested file name based on actual content (like video clip downloads) rather than generic "videoplayback.m4a".
Download Audio MP4 from Youtube will be better if suggested file name based on actual content (like video clip downloads) rather than generic "videoplayback.m4a".
Great works by the way.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Send links to videos that you have downloaded from the wrong name.
does not work to download facebook videos, always URL not found and if you click the green arrow on a video there is nothing
does not work to download facebook videos, always URL not found and if you click the green arrow on a video there is nothing
Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1
Please, send us links for files, which can't be downloaded.
Customer support service by UserEcho
