Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Исправлен

Youtube download button not appearing in my Firefox browser (50.0b1). (Savefrom.net helper version is 6.20)

faisalhar 8 лет назад обновлен Aleksandr 7 лет назад 2

While attempting download any videos from youtube, the download button next to subscribe button is not appearing.

Ответ
Aleksandr 7 лет назад

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70:

http://en.savefrom.net/user.php#helper_install

0
Отвечен

VK Downloading File Name (for Mac OS this time)

arayasg 8 лет назад обновлен Aleksandr 8 лет назад 8

When I download video file from VK, I don't have the file name, just random number and letters.
("5571e40407.720.mp4" for example)

As there are hundred of files downloaded, it would better if this problem can be fixed so I don't have to waste time renaming all the files manually again.


My SaveFrom.net and Browser version:

  • Browser: Chrome 53.0.2785.116 (64 Bits) Mac OS 10.11.6 El Capitan
  • Extension: Chameleon 1.7.9 / SaveFrom.net Helper 6.65

It would be appreciate if you can help me fix this :) Thanks!

Ответ
Aleksandr 8 лет назад

Hello, Reinstall the extension after an older version is uninstalled. The current version is 6.70

The information how to install the extension to Google Chrome browser

can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome

0
Отвечен

Microsoft Edge should be added as supported now (userscript method)

enigmaxg2 8 лет назад обновлен Aleksandr 7 лет назад 2

Since TamperMonkey (userscript manager) is now available for Edge, Savefrom page shouldn't show the "Unfortunately, your browser does not support Savefrom.net Helper." anymore but offer the userscript option instead.

I have tried it by copying the script address from other browser, installing it and yeah, IT WORKS (I've downloaded a couple videos with it).

Ответ
Aleksandr 7 лет назад

Hello, thank you for contacting us.

In the future we will add this to the list of supported browser.

0
Отвечен

youtube video conversion to mp3 not completing and downloading in bytes/sec

Rupam Das 8 лет назад обновлен Aleksandr 7 лет назад 2

youtube conversion to mp3 is slow in bytes per second ... on 10 mbps connection

Ответ
Aleksandr 7 лет назад

Hello, Any website or extension don’t effect on download speed.

0
Отвечен

Get downloading link in bulk

diep nguyen 8 лет назад обновлен Aleksandr 7 лет назад 8

Hi,


I want to dowload in bulk. but the web olny allow to put 1 link. how i can put many link to get in bulk.

Ответ
Aleksandr 7 лет назад

Hello, Savefrom.Net extension downloads from Youtube playlist.

What and where do you want to download describe in more detail.

0
Отвечен

g710

أنإقة أخلاقي 8 лет назад обновлен Aleksandr 7 лет назад 2
Ответ
Aleksandr 7 лет назад

Hello, please give us more details.

0
Отвечен

Browser: Chrome 52.0.2743 Windows 10 User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Extension: userjs-chrome 6.60.2 Pornohub.su

Loki 8 лет назад обновлен Aleksandr 7 лет назад 2

Not downloadable from pornohub.su


Ответ
Aleksandr 7 лет назад

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Отвечен

http://www.cimastar.com/online/1141/مشاهدة_فيلم_Charlie_and_the_Chocolate_Factory_مترجم_اون_لاين.html

Zakria Mohamed 8 лет назад обновлен Aleksandr 7 лет назад 2

مشاهدة Charlie and the Chocolate Factory اون لاين
Ответ
Aleksandr 7 лет назад

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Отвечен

marca error

janeth_bmr 8 лет назад обновлен Aleksandr 7 лет назад 2

marca herror al dar click

Ответ
Aleksandr 7 лет назад

Hello, please give us more details.

0
Отвечен

https://www.ssyoutube.com refused to connect

SDUN 8 лет назад обновлен Aleksandr 7 лет назад 14

Whenever using 'ssyoutube.com', I'm receiving a message that says the site can't be reached. There is a 'ERR_CONNECTION_REFUSED' message at the bottom of the message.

Ответ
Aleksandr 7 лет назад

Hello, Could you please send a few links you can't download. We will check it out.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

In which country are you?

Сервис поддержки клиентов работает на платформе UserEcho