Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Answered

Does not copy into my downloads folder. I can only view it when I am using my internet

jovi dacanay 8 years ago updated by Aleksandr 7 years ago 2

Does not copy into my downloads folder. I can only view it when I am using my internet

Answer
Aleksandr 7 years ago

Hello, Thanks for contacting Savefrom.Net Support.
We can make our support more effective if you provide us information about your browser and extension.
You can find out this information on this page: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Answered

Why don't you make apk for mobile users

Srinivas 8 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hi. Please install mobile Firefox browser for correct functioning of the extension, (currently the extension works in this browser only).
Install the extension for Mozilla Firefox browser from our official site: http://en.sfrom.net/user.php?helper=ff-mobile
Also we have an application SaveFrom.net helper for Android:
http://savefrom.net/user.php

http://sf-apps.com/android/SaveFromNet.apk

0
Answered

Why are subtitles downloading separately?

Angela Hoffman 8 years ago updated by Aleksandr 7 years ago 2

I want to download a YouTube video and include the subtitles/captions. I followed your instructions but when I click the "Subtitles" option and choose the language in the download menu, it simply downloads a separate .srt file. I want to download the video with the subtitles already in it. Is that possible?

Answer
Aleksandr 7 years ago

Hello, this is impossible.

0
Answered

savefrom helper will not let me log out of facebook

J. D. 8 years ago updated by Aleksandr 7 years ago 2

when I click on the downward triangle as I have always done in the past to logout I just get and animation that barely visible and when I click on that it gives me the savefrom menu NOT the one from facebook

Answer
Aleksandr 7 years ago

Hello, I do not understand you describe in more detail.

0
Answered

I can't download from vk

carlosandres702 8 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

0
Answered

It doesn't work on VK!!!!

gbrltdr 8 years ago updated by Aleksandr 7 years ago 2

I have installed Savefromnet...it works on some sites,but it doesn't work on Vk...On VK it has not appeared the green arrow or any indication that this add-on is installed ... so how to work if it is not installed on VK. What happens and how can I fix. Thank you in advance for your help. This would be very useful.

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

0
Answered

is dont working in Ok.ru

rapsemanal 8 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, extension works and downloads from the site OK.

0
Answered

Download Audio MP4 from Youtube will be better if suggested file name based on actual content (like video clip downloads) rather than generic "videoplayback.m4a".

Xiaoxing Zhang 8 years ago updated by Aleksandr 7 years ago 6

Download Audio MP4 from Youtube will be better if suggested file name based on actual content (like video clip downloads) rather than generic "videoplayback.m4a".

Great works by the way.

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Send links to videos that you have downloaded from the wrong name.

0
Fixed

does not work to download facebook videos, always URL not found and if you click the green arrow on a video there is nothing

llgreg2000 8 years ago updated by Aleksandr 7 years ago 2

does not work to download facebook videos, always URL not found and if you click the green arrow on a video there is nothing

Answer
Aleksandr 7 years ago

Hello, We need some more details to be able to solve this issue.
Can you please send the information about your browser and current extension.
It all can be found here: http://en.savefrom.net/user.php?info=1

Please, send us links for files, which can't be downloaded.

0
Fixed

I cannot download videos using ss in laptop while it working in mobile

harshitagarwal2807 8 years ago updated by Aleksandr 7 years ago 2

Savefrom feature to place ss before youtube is not working since today on laptops while it working fine on mobiles

Answer
Aleksandr 7 years ago

Hello, the error is corrected.

Thanks for using our resources.