1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Savefrom.net helper for safari ask“Do you want to allow this page to open “Ummy Video Downloader”?
I installed savefrom helper for safari，and downloaded ummy video downloader. When i click the button, safari will ask me --Do you want to allow this page to open “Ummy Video Downloader”? i don't like this dialog again and again,how can i close it forever?
Hello, this is not easy to fix, we can not unfortunately, it depends on the browser.
Здравствуйте, чтобы вам помочь, нам нужна от вас информация о вашем браузере и установленном расширении.
Подробно вы можете посмотреть здесь, скопировать, и прислать нам: http://ru.savefrom.net/user.php?info=1
Так же пришлите нам несколько ссылок на файлы которые у вас не скачиваются.
Спасибо за обращение в поддержку Savefrom.Net !
doesn't work on this youtube video: https://www.youtube.com/watch?v=tO01J-M3g0U
guess it's because this video has several new formats.
VP9.2 in HDR
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hi before I can download from en savefrom net now I cannot download .Anything why pls give answer
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Video Filename Isn't Working
Hello Savefrom.net Team
The Video Filename Isn't Working
Please Fix It
i am too Tens with This Problem,,
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
As the name of the site from which you download?
NO download
Hi, sorry but I can not download videos from youtube anymore! Says, server did not find. What to do? It has been month since this error!
Hello, Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Hello, this new version does not longer download videos from YouTube anymore .
I try to download from youtube, and it says no link found, and does not show any sign of me being able to download YouTube videos anymore.
Hello, Your OS.
Could you please send a few links you can't download. We will check it out.
Send screenshots.
Customer support service by UserEcho
