Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
0
Fixed

no completa la descarga

rafa101077 7 years ago • updated by Aleksandr 7 years ago • 2

como puedo solucionar

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

0
Fixed

cannot download from youtube

resa temaputra 7 years ago • updated by Aleksandr 7 years ago • 2

Please help me, i cannot download video from youtube. This is my information about browser, user agent, and ext version.

  • Browser: Firefox 51.0 Ubuntu
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:51.0) Gecko/20100101 Firefox/51.0
  • Extension: ff 6.20

Answer
Aleksandr 7 years ago

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.11:

http://download.sf-helper.com/mozilla/helper_last.html

0
Answered

Cannot Download Music from Vk

Sukhoiree 7 years ago • updated by Aleksandr 7 years ago • 2

Image 1706

Answer
Aleksandr 7 years ago

Hello, There are two ways to install the extension onto Android.
1. Install mobile Mozilla Firefox: https://play.google.com/store/apps/details?id=org.mozilla.firefox
Then install the SaveFrom.net helper extension from our website: http://en.savefrom.net
2. Install mobile browser Yandex Browser: https://play.google.com/store/apps/details?id=com.yandex.browser.alpha
Then the SaveFrom.net Helper extension from the Opera Store:
https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
What's more, there is the application for Android to download videos from YouTube:

http://sf-apps.com/android/SaveFromNet.apk

0
Fixed

Not able to download any music from Vk since yesterday

Mitch Rw 7 years ago • updated by Aleksandr 7 years ago • 2

Since yesterday it's impossible to download music from vk.com; Please fix thanks :D

Answer
Aleksandr 7 years ago

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.11: http://en.savefrom.net/user.php#helper_install

Thank you for using Savefrom.Net browser extension

0
Fixed

setting not saving

fova-cs 7 years ago • updated by Aleksandr 7 years ago • 5
Answer
Aleksandr 7 years ago

Здравствуйте, для более эффективной помощи нам нужна следующая информация.

Пришлите информацию указанную здесь: http://ru.savefrom.net/user.php?info=1

Пришлите скриншоты.

0
Answered

dont have music after downloading this video https://www.youtube.com/watch?v=cIS9w1IM7Jw

bunbunshoes 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, in what capacity you are downloading videos?

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Fixed

Не работает.Не качает музыку ВК.

mister matviichuk 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Здравствуйте, расширение починили, обновите или переустановите с нашего сайта.
Актуальная версия 7.11: http://ru.savefrom.net/user.php?vid=387#helper_install

Спасибо что пользуетесь расширением Savefrom.Net

0
Answered

no logro registrarme y tengo mi infografia en espera desde hace 20 min

mgc 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

Answer
Aleksandr 7 years ago

Hello, this extension has been fixed. Please, update or reinstall it from our site.
The latest version is 7.11: http://en.savefrom.net/user.php#helper_install

Thank you for using Savefrom.Net browser extension

Answer
Aleksandr 7 years ago

Здравствуйте, расширение починили, обновите или переустановите с нашего сайта.
Актуальная версия 7.11: http://ru.savefrom.net/user.php?vid=387#helper_install

Спасибо что пользуетесь расширением Savefrom.Net



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