1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Youtube videos not downloading
Using Safari, on Mac and version 7.80
When you click the download button and select MP4 720, the download page starts to load but instead of loading and the video downloading the progress just stops, the page does not load and nothing downloads.
This is happening on all youtube videos I have tried.
Hello, before downloading a video, hold down the <Alt> button and then the download button.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello, what kind of notifications? Can you describe in more detail?
Send a screenshot with the notification that comes from us.
Ya no descarga desde facebook :'v aiuda plox
Browser: Opera-Webkit 540 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36 OPR/54.0.2952.60
Extension: opera-chromium 7.80
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Estimado cliente:
Para ofrecerle ayuda de manera más eficaz, necesitamos disponer de los siguientes datos.
Por favor, copie y envíenos la información especificada aquí: http://es.savefrom.net/user.php?info=1
Hello, before downloading a video, hold down the <Alt> button and then the download button.
Safe from Net is missing in the browser
Hallo.
Windows 10 Pro 64bit
SFHelper-Setup-
[476a1d67d9529832 # 308 #]. Exe from https://en.savefrom.net/ is
installed. The helper icon is not in the browser Firefox Quantum 61.0.1
(64-bit) and [Download] button not in YouTube.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
can't download videos with Safari version 11.1.2. Is savefrom.net version 7.74 not compatible with safari version?
I downloaded waveform.net version 7.74 to Safari 11.1.2, but the downloading is unsuccessful. It just stuck at the youtube site. Before it used to be pretty smooth, but it does not work this time. Please help.
Hello, before downloading a video, hold down the <Alt> button and then the download button.
Сервис поддержки клиентов работает на платформе UserEcho
