1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
videoplayback
Everytime I save a video from YouTube (the only site I use this for, so can't test others). The file saves as "videoplayback".
I have to manually type in the name.
Browser: Chrome 68.0.3440 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36
Extension: userjs-chrome 7.69.2
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
wrong names when downloading mp3s from vk
Hi,
everything used to be fine as long as I right clicked and chose "save file as" and it would get the name of the mp3 correctly but since yesterday no matter what i do it downloads mp3s with some random numbers as the name of the file.
doing this didnt work as well:
"Visit Tampermonkey settings, including mode settings "Advanced"
click Downloads BETA, on Download Mode: browser api"
- Browser: Chrome 68.0.3440 Windows
- Extension: userjs-chrome 7.81.2
Hello, have you configured the Tampermonkey extension?
Or set up Tampermonkey does not help?
Hello, the site is working properly, the problem of downloading from behind the Safari browser, with this we unfortunately can not do anything.
You can use another browser or the Televzr application.
Hello, in which particular application?
For clarity, can you send a screenshot?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
How is the name of your browser?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, there is no technical possibility to download video with sound in this format.
Customer support service by UserEcho
