Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Under review

safari 11.1.2 save from version 7.82

Chris Bieksha 6 years ago updated by Aleksandr 6 years ago 3

i hit the button it starts to load the download at the http bar but then just stops and freezes youtube...it doesn't freeze safari just youtube... 

Answer
Aleksandr 6 years ago

Hello, before downloading a video, hold down the <Alt> button and then the download button.

0
Under review

Doesn't work and seems to be an infected site!

Biana 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

Answer
Aleksandr 6 years ago

Hello, please send screenshots of this advertisement.

0
Under review

Won’t let me download

Michelle:) 6 years ago updated by Aleksandr 6 years ago 1

Everytime I insert a link and click download it takes me to the Apple Music app and it won’t let me download my videos

Please fix this :)

Answer
Aleksandr 6 years ago

Hello, the site is working properly, the problem of downloading from behind the Safari browser, with this we unfortunately can not do anything.
You can use another browser or the Televzr application.

0
Under review

Can't/unable to download YouTube videos, freezes/won't load

maya bod52004 6 years ago updated by Aleksandr 6 years ago 3

YouTube videos no longer able to be downloaded. Attempts to take you to a googlevideo page to be able to download it, but it just stays loading when you click the download button provided by the extension. Still working for other websites, like Instagram. Latest version - 7.82.

Answer
Aleksandr 6 years ago

Hello, tell me the name of your browser?

0
Under review

Please confirm my payment went through correctly.

Joseph Jackson 6 years ago updated by Aleksandr 6 years ago 1
Answer
Aleksandr 6 years ago

Hello, for what and where did you pay?

Answer
Aleksandr 6 years ago

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:
http://es.savefrom.net/user.php?info=1
También necesitamos algunos links que no pueda descargar (para probarlos).
Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.
Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

Answer
Aleksandr 6 years ago

Hello, how is the name of your browser?
What device are you using to download files?

0
Under review

videoplayback

mini696 6 years ago updated by notYourRage 3 years ago 16

Everytime I save a video from YouTube (the only site I use this for, so can't test others). The file saves as "videoplayback".


I have to manually type in the name.


Browser: Chrome 68.0.3440 Windows
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36
Extension: userjs-chrome 7.69.2


Answer
Aleksandr 6 years ago

Hello, in what capacity are you downloading the video?

Answer
Aleksandr 6 years ago

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.