1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Could you please send a few links you can't download. We will check it out.
Здравствуйте, мы уже работаем над исправлением этого неудобства.
В следующем релизе расширения проблема будет устранена.
Спасибо что Вы пользуетесь Savefrom.Net!
Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!
Why can't you give us extension files instead of installation? I'm very sketched out and think it's some virus of some sort.
Why can't you give us extension files instead of installation? I'm very sketched out and think it's some virus of some sort.
Hello, the extension is not a virus.
You can install the extension individually in your browser: http://en.savefrom.net/user.php#helper_install
en you tube no se pone la pestañita para descargar
hasta ayer me salía la flechita verde en todoslos sitios y hoy no, al menos en youtube
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
My downloaded videos are not played until the end
My videos donwnloarded on youtube are corrupt
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Not working in Firefox version 45.0.2
The Savefromnet helper not working in Firefox version 45.0.2. Once installed the browser deactivates it and marks it as not compatible.
Hello, try installing Greasemonkey in the browser: https://addons.mozilla.org/en-US/firefox/addon/greasemonkey/
Then the script Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1498642950162
It may not work correctly.
Browser: Firefox 54.0 Mac OS X
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:54.0) Gecko/20100101 Firefox/54.0 I can't download anything because the download button showup and when I go to the website it says download link not found. My savefrom version is 7.41
Hello, Could you please send a few links you can't download. We will check it out.
Send screenshots.
Служба підтримки клієнтів працює на UserEcho
