Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Fixed

I downloaded the savefromnet button but it doesn't work. It says that "no links were found".

nhbeyb 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Answered

not work on Android.

fuck 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

0
Fixed

youtube not downloading

ogolajack63 7 years ago updated by Aleksandr 7 years ago 2

i nolonger see the download link

Answer
Aleksandr 7 years ago

Hello, in order to help you better please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

0
Fixed

Instagram не разрешить загрузку

DAVIDBLUE_13 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Здравствуйте, мы уже работаем над исправлением этого неудобства.
В следующем релизе расширения проблема будет устранена.
Спасибо что Вы пользуетесь Savefrom.Net!

0
Fixed

no puedo descargar imagenes de instagram

mayte perez 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we are working to fix this inconvenience.
This problem will be solved in the new release.
Thank you for using Savefrom.Net!

0
Answered

cuando se le da descargar no descarga en realidad

diaz marlen270 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, please give us more details.

0
Answered

Why can't you give us extension files instead of installation? I'm very sketched out and think it's some virus of some sort.

dana 7 years ago updated by Aleksandr 7 years ago 2

Why can't you give us extension files instead of installation? I'm very sketched out and think it's some virus of some sort.

Answer
Aleksandr 7 years ago

Hello, the extension is not a virus.

You can install the extension individually in your browser: http://en.savefrom.net/user.php#helper_install

0
Answered

en you tube no se pone la pestañita para descargar

Mª Gloria 7 years ago updated by Aleksandr 7 years ago 2

hasta ayer me salía la flechita verde en todoslos sitios y hoy no, al menos en youtube

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Fixed

My downloaded videos are not played until the end

SaveFF 7 years ago updated by Aleksandr 7 years ago 2
My videos  donwnloarded on youtube are corrupt
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

0
Fixed

Parliament Hill Fireworks

savefrom 7 years ago updated by Aleksandr 7 years ago 2
Youtube video

link does not work

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?