Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Under review

i can't download

canerkurban91 7 years ago updated by Aleksandr 7 years ago 1
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Answered

Can't download from http://renewingyourmind.org/

Scarecrow22 7 years ago updated by Aleksandr 7 years ago 2
  • Browser: Firefox 55.0 Windows 7
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
  • Extension: ff-sf 7.47
Answer
Aleksandr 7 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a link to a video playlist with more than 100 videos.
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please give us more details.

Send screenshots of how you download the video.

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

0
Answered

Could the script can download vedio from youku.com?

Tony Han 7 years ago updated by Aleksandr 7 years ago 3

Could the script can download vedio from youku.com ( the top one vedio web site from china) ?


Answer
Aleksandr 7 years ago

Hello, Please, use our extension Video Downloader Pro: http://videodownloaderpro.net
Video Downloader Pro is a magic tool helping you download any media content from any website all over the Net.
Possibly, it will download from the website you want.

0
Answered

you are advertising "Free" - so how is it Free?

Jerry Rogers 7 years ago updated by Aleksandr 7 years ago 4

I don't see a Free option

Answer
Aleksandr 7 years ago

Unfortunately, we also do not know.

If you remember something, write to us.

0
Answered

no me sale la flecha de descarga en videos de facebook

karenprinsses 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Fixed

hola me sale la flecha de descargar pero no descarga me sale no se an encontrado enlaces

caicedoibarrajosejose 7 years ago updated by Aleksandr 7 years ago 2

que puedo hacer para poder descargar videos de faccebook

Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Answered

When I open Safari savefrom.net always opens in a new tab

Cuar01237n 7 years ago updated by Aleksandr 7 years ago 2
Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Try clearing the cache and cookies in your browser.