Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Отвечен

It always make stop the Chrome

burjubusra 8 лет назад обновлен Aleksandr 8 лет назад 4
Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

0
Исправлен

unable to download hd videos (ffmpeg error)

Aman Dinesh 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hi. We'll try to fix it ASAP.

0
Отвечен

I have just updated to Sierra. Savefrom was working fine. Now, videos are not downloading, and are instead opening in google video when I try to download them. My SF download arrow is now grey instead of green. What happened? I have reinstalled 3 times.

kashnik 8 лет назад обновлен Aleksandr 8 лет назад 2

Sorry, I don't understand Russian. Not sure what this space is for.

Ответ
Aleksandr 8 лет назад

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a screenshot of your open browser.

0
Исправлен

https://www.youtube.com/watch?v=0sYetTqSWoI

atural1 8 лет назад обновлен Aleksandr 8 лет назад 2

не скачивает

Ответ
Aleksandr 8 лет назад

Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Подскажите название и версии браузера, а так же версию расширения, данную информацию можно узнать пройдя по ссылке:

http://ru.savefrom.net/user.php?info=1

Вы скачиваете видео расширением или через сайт Savefrom.Net?

0
Отвечен

por que no me deja descargar videos en calidad MP4 1080

luiscatalan174 8 лет назад обновлен Aleksandr 8 лет назад 2

quisiera saber ese error mi computadora es windows 10 y no se por que me sale error a la hora de descargar videos en MP41080

Ответ
Aleksandr 8 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Thank you for contacting Savefrom.Net support !

0
Отвечен

porque actualizar enlaces, descargar archivos descargar lista de audio i de imagenes no esta activado en SaveFrom desde que he vajado las actualizaciones de windows

mllorens_ 8 лет назад обновлен Aleksandr 8 лет назад 3

Browser: Chrome 54.0.2840 Windows 10 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.71 Safari/537.36 Extension: chameleon 6.85

Ответ
Aleksandr 8 лет назад

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

0
Отвечен

no se activa casilla para descarga musica

rafaelfp78 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, please give us more details.

0
Отвечен

no puedo descargar musica

efrain baez 8 лет назад обновлен Aleksandr 8 лет назад 2

no puedo descargar musica

Ответ
Aleksandr 8 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

0
Отвечен

the video stop downloading and telling me that the server was the problem

fendi67 8 лет назад обновлен Aleksandr 8 лет назад 2

It says that the video cannot be download because the unable server.After trying to resume or turn off and on my wifi it's just cannot,and i seem cannot tell why...

Ответ
Aleksandr 8 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

0
Исправлен

i want to download a youtube video but it cant.. and i was download and add the savefrom.net helper -_-

fahmiizzaim90 8 лет назад обновлен Aleksandr 8 лет назад 2
Ответ
Aleksandr 8 лет назад

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.

Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

Сервис поддержки клиентов работает на платформе UserEcho