1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
I loved this site when it was free. Now it's not and I don't think I'll ever be using it again.
Don't think I didn't notice how your only non-question/idea/bug comment section is labeled 'praises' either. Not open to criticism when you suddenly monetize things, huh?
Can't download MP3's from Vk.com
The blue download arrow on every song says 'Unable to get file size' and does nothing when clicked.
- Browser: Firefox 48.0 Windows 8
- User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
- Extension: ff-sf 6.92
Here is the page I am trying to download MP3's from...
Hello, reinstall the expansion before removing previous:
http://en.savefrom.net/user.php#helper_install
Clear your cache and cookies in your browser.
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Здравствуйте, для более эффективной помощи нам нужна следующая информация.
Подскажите название и версии браузера, а так же версию расширения, данную информацию можно узнать пройдя по ссылке:
http://ru.savefrom.net/user.php?info=1
С какого сайта вы скачиваете?
Пришлите пару ссылок на файлы что не можете скачать "для теста".
When I try to install the software following error message is coming. "Widows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item".
When I try to install the software following error message is coming.
"Widows cannot access the specified device, path, or file. You may
not have the appropriate permission to access the item".
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
can not download from facebook
Browser: Chrome 55.0.2883 Mac OS X User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.95 Safari/537.36 Extension: chameleon 6.91
Hello, This problem is known to us, we will try to fix in the nearby future.
While you can download the video on our website Savefrom.Net: http://en.savefrom.net
Kundesupport af UserEcho
