1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, in which particular application?
For clarity, can you send a screenshot?
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
For the better understanding it'll be great to see a screenshot with the error.
Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
How is the name of your browser?
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, there is no technical possibility to download video with sound in this format.
Undesired multiple copies.
Every time I download using the app iny phone, it automatically downloads more than one copy. I get two, three or four, same size, but this consumes my internet bundle. Is there anything I can do?
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Bug Report
It downloads 2 video files instead of single file. I have installed your app. I open YouTube app and share its link to savefromfile app. When I choose size or click download. This app send me 2 download file of same content.
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Здравствуйте, скорее всего Вы пользуетесь браузером Google Chrome.
Зайдите в настройки Tampermonkey, включите режим настройки «продвинутый»,
пункт Downloads BETA, дальше Download Mode: browser api
Перезагрузить ТМ.
Скриншоты: https://drive.google.com/drive/u/0/folders/1lkLJG_e2d5aezpjd13lsRle4kxjMUIPC
Сервис поддержки клиентов работает на платформе UserEcho
