Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
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Firefox 52.0.1 and Savefromnet 7.21

dannyr cummings 8 år siden • opdateret af Aleksandr 7 år siden • 2

After update to 7.21, it no longer saves the filename. Just a string of letters and number and the.mp4.

Svar
Aleksandr 7 år siden

Hello, how is the name of the site from which you download?

Send links to files that are downloaded with the wrong name.

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Besvaret

the new option (about 1080p downlaod ) it covers the numbre of views & it makes me nervous :3

the World 8 år siden • opdateret af Aleksandr 7 år siden • 2
Svar
Aleksandr 7 år siden

Hello, due to the change in Mozilla browser, we are no longer able to convert videos in mp3 and merge video and audio flows in mp4.
New API doesn't support functions allowing us to launch video converter and to integrate it with browser.

You can install Ummy Video Downloader to download mp3 and 1080p from Youtube: https://videodownloader.ummy.net

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VK wrong download icon placement

koziura carpediem 8 år siden • opdateret af Aleksandr 7 år siden • 2

As shown on screenshot, download icon appears where it shouldn't

Browser: Safari 10.0.3 on macOS Sierra

Image 1768

Svar
Aleksandr 7 år siden

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a screenshot larger.

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Besvaret

Is it possible to make this extension compatible with Internet Download Manager?

Zontir 8 år siden • opdateret af Aleksandr 7 år siden • 3

Is it possible to make this extension compatible with Internet Download Manager?


When you click on the download arrow either videos, music or images automatically download with the browser.

I have the IDM well configured but it does not detect the download.

This would be possible?
Svar
Aleksandr 7 år siden

Hello, we'll think about it.

Svar
Aleksandr 7 år siden

Hello, after showing the playback, click on the video with the right button and save as.

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Besvaret

Install youtube app by mistake its delite

Jagjit Kaur 8 år siden • opdateret af Aleksandr 7 år siden • 2
Svar
Aleksandr 7 år siden

Hello, do you want to delete the extension?
How is the name of your browser?

What is your OS?

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Besvaret

i have diffculties when downloading mp3 files

mrdwiprastiyo 8 år siden • opdateret af Aleksandr 7 år siden • 2
Svar
Aleksandr 7 år siden

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

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Besvaret

please add

KENAN Memmedli 8 år siden • opdateret af Aleksandr 7 år siden • 2

please add ''download 256 kbps acc'' files.

Svar
Aleksandr 7 år siden

Hello, our service downloads in the quality that is on the site.

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the tampermonkey is not working on dailymotion

mani 8 år siden • opdateret af Aleksandr 7 år siden • 2
Svar
Aleksandr 7 år siden

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Thank you for contacting Savefrom.Net support !

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Me he descargado las extensiones y no funciona, no me aprece ninguna opción para descargar un video directamente....

M J 8 år siden • opdateret af JOSE ANTONIO GONZALEZ GARCIA 4 år siden • 14

Me he descargado las extensiones y no funciona, no me aprece ninguna opción para descargar un vidoe directamente.... tengo

  • Browser: Chrome 56.0.2924 Windows 10

¿Que le pasa??


Svar
Aleksandr 8 år siden

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Could you please send a few links you can't download. We will check it out.



Kundesupport af UserEcho