1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
Hello, please, send us more details regarding the problem.
For the better understanding it'll be great to see a screenshot with the error.
Hello, Google Chrome browser - version 8.64 fixed extension
Reinstall from this link: https://en.savefrom.net/faq.php#ext_inst_chrome
Mozilla Firefox Browser - extension fixed version 8.64
Reinstall from this link: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
For browser Opera and Yandex - extension fixed version 8.64
Reinstall from this link: https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Hello, Google Chrome browser - version 8.64 fixed extension
Reinstall from this link: https://en.savefrom.net/faq.php#ext_inst_chrome
Mozilla Firefox Browser - extension fixed version 8.64
Reinstall from this link: https://addons.mozilla.org/firefox/addon/savefromnet-helper/
For browser Opera and Yandex - extension fixed version 8.64
Reinstall from this link: https://addons.opera.com/addons/extensions/details/savefromnet-helper/?display=en
Downloading of Instagram video is not working
Hello! This is a recent issue that I've been encountering—where downloaded files always end up with the error message "Failed - Network error". Kindly refer to the bottom left of the picture below for your reference.
Downloading of pictures on Instagram still works perfectly fine, but the error only appears when you're trying to download a video.
I've tried removing and reinstalling the extension, but the same thing still happens.
Appreciate if you could fix the Chrome extension!
Sample URL: https://www.instagram.com/p/Bzm5ibml58g/
Browser: Google Chrome Version 79.0.3945.79 (Official Build) (64-bit)
Extension: SaveFrom.net helper (Version 8.59)
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
tiktok
It doesn't work for a tik tok
Information:
Browser: Firefox 71.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0
Extension: ff 8.59
Hello, Could you please send a few links you can't download. We will check it out.
dailymotion broken
Whenever I try to download a video from Dailymotion, I get a message saying "wrong link." I've noticed that there's no download helper that can currently download DailyMotion video, but I need this video for a project I'm working on for school.
I'm using Chrome Version 78.0.3904.108 (Official Build) (64-bit) on a mac, using the latest version of the script in MeddleMonkey.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
App not downloading video
There seems to be an issue with the 1.5.0 version of the Android app, when trying to download a video it displays an old video that I already downloaded in the downloading queue, waited to see if it was just displaying incorrectly, but it won't download at all, tried deleting the download and trying again, and it had the same issue, even tried uninstalling, cleaning cache and reinstalling, but it still didn't download. I'm running the app on a Galaxy s9+ Android version 9. All in all, this is a very nice service, and I hope that this can be fixed easily
Hello, send a link to the application that you are using.
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
