1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
tiktok
It doesn't work for a tik tok
Information:
Browser: Firefox 71.0 Windows
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0
Extension: ff 8.59
Hello, Could you please send a few links you can't download. We will check it out.
dailymotion broken
Whenever I try to download a video from Dailymotion, I get a message saying "wrong link." I've noticed that there's no download helper that can currently download DailyMotion video, but I need this video for a project I'm working on for school.
I'm using Chrome Version 78.0.3904.108 (Official Build) (64-bit) on a mac, using the latest version of the script in MeddleMonkey.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
App not downloading video
There seems to be an issue with the 1.5.0 version of the Android app, when trying to download a video it displays an old video that I already downloaded in the downloading queue, waited to see if it was just displaying incorrectly, but it won't download at all, tried deleting the download and trying again, and it had the same issue, even tried uninstalling, cleaning cache and reinstalling, but it still didn't download. I'm running the app on a Galaxy s9+ Android version 9. All in all, this is a very nice service, and I hope that this can be fixed easily
Hello, send a link to the application that you are using.
For the better understanding it'll be great to see a screenshot with the error.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Can't download from soundcloud
Can't download from soundcloud. "No links were found" and grey arrow.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
Could you please send a few links you can't download. We will check it out.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
Why is the name of the video I download videoplayback?
every video I download through savefrom.net helper is called videoplayback, I would like to know how to make your original name appear
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1
Copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
What quality are you downloading?
Thank you for contacting Savefrom.Net support !
Downloads from Odnoklasniki (ok.ru) have stopped. I checked for update. Youtube downloads work.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
Customer support service by UserEcho
