Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Fixed

Хром закрывает программу...

Khovar Rajabov fa 11 anys • updated by Aleksandr fa 11 anys • 2
Answer
Aleksandr fa 11 anys
Здравствуйте, подскажите версии браузера и установленного помощника, их можно узнать пройдя по ссылке: http://ru.savefrom.net/user.php?info=1
Как установить в Google Chrome прочтите здесь: http://ru.savefrom.net/faq.php#ext_inst_chrome
Answer
Aleksandr fa 10 anys
Здравствуйте, постараемся исправить в близлежащее время.
0
Fixed

cannot download https://www.youtube.com/watch?v=P82UmJcCjJE

David Hold fa 11 anys • updated by Aleksandr fa 10 anys • 2

cannot download

get instead of file videoplayback.txt failed - forbidden

Answer
Aleksandr fa 10 anys

Hello, in order to help you better I need the following information.

Please, let me know me the name and version of your browser and version of the extension, all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, give us some more details regarding this problem (no download button, the button is not clickable, button is calling, but nothing happens).

0
Declined

http://viooz.co/movies/

Javid Khan fa 13 anys • updated by Aleksandr fa 11 anys • 2
plzz add this site too

thank you

Answer
Aleksandr fa 11 anys

we'll try to do this if the idea collects many votes

0
Respost

parlin makjan marbun

Parlin Makjan Lumban Gaol fa 11 anys • updated by Aleksandr fa 10 anys • 2
Answer
Aleksandr fa 10 anys
Hello. English please.
Please give us more details.
0
Fixed

SaveFrom.net helper not working

Shinsuke «Сінсуке» fa 12 anys • updated by Aleksandr fa 11 anys • 2
0
Fixed

Not working

Olufemi Omotayo fa 12 anys • updated by Aleksandr fa 11 anys • 2
The icon shows, but it is not downloading
Answer
Aleksandr fa 11 anys
Hello.
Give the links that you couldn't download.
What is your browser?name & version?
What is the version of SaveFrom.net helper?
You can get to know the version using the link...
http://en.savefrom.net/user.php?info=1
0
Respost

Ok.ru not dowload

Berkay Delen fa 10 anys • updated by Nadwan Rosetta fa 6 anys • 4

Ok.ru I and my friend not dowload Ok.ru video (RED exclamation mark) ı dont understand Russian pls tell me eng

Answer
Aleksandr fa 10 anys

Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser
and version of the extension,

all can be found using the following link: http://en.savefrom.net/user.php?info=1

Please, send to me a link to a video that will not be downloaded.

0
Not a bug

add support for new youtube format: vp9 2160p webm9 (f313)

sdsucks fa 11 anys • updated by Aleksandr fa 11 anys • 2
f313 is listed but not described correctly
https://www.youtube.com/watch?v=jvxSAq0Nukg
Answer
Aleksandr fa 11 anys
Hello!
Prompt how to describe this format?
0
Not a bug

savefromnet helper doesn't catch video http://www.russianmanagement.com/products/52

Олег Александров fa 10 anys • updated by Aleksandr fa 10 anys • 2

savefromnet helper doesn't catch video from this page http://www.russianmanagement.com/products/52

But from other pages of this site is all right.

Answer
Aleksandr fa 10 anys

Hello, this site is not on the list of supported resources.

The full list can be found here: http://en.savefrom.net



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