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1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Fixed

Not able to download video using extension

wb star22belaidi fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Respost

Tidak bisa di buka

zen kediri fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, please give us more details.

0
Respost

not able to download pictures on my instagram

olamilekancruz fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, what version of your extension?

0
Fixed

Facebook video is not downloading

Arzu salahova fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

0
Respost

its says forbidden everytime

ddt2nd fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, please give us more details.

0
Respost

The Twitter video link support

pureocean fa 8 anys • updated by Aleksandr fa 8 anys • 2

Savefrom can't recognized video URLs of Twitter. For example: https://twitter.com/i/videos/896054860851798016

Answer
Aleksandr fa 8 anys

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

0
Respost

i cant see video download option in facebook

patilpratik1303 fa 8 anys • updated by Aleksandr fa 8 anys • 2

i cant see video download option in facebook

Answer
Aleksandr fa 8 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !

0
Fixed

Hi,

István fa 8 anys • updated by Aleksandr fa 8 anys • 6

 I use Chrome, Version 60.0.3112.90 (Official Build) (64-bit); Wind. 7 Profess.and SFH 7.46 and it not work for many Facebook videos

For ex. https://www.facebook.com/fotograf.amator.56/videos/327875564322764/

and

https://www.facebook.com/GreekGateway/videos/1417058571672063/

Answer
Aleksandr fa 8 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Respost

Mizuki Sosano komawo oppa

endang07f1998 fa 8 anys • updated by Aleksandr fa 8 anys • 2
Answer
Aleksandr fa 8 anys

Hello, please give us more details.

English please.

0
Respost

can you add mkv video download for youtube ?

hatem fa 8 anys • updated by Aleksandr fa 8 anys • 2

can you add mkv video download for youtube ?

Answer
Aleksandr fa 8 anys

Hello, we will consider your idea. 

Thanks for using our products!



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