Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Answer
Aleksandr 9 years ago

¡Hola! Nuestra ayuda será más efectiva si copia y nos envía información sobre su navegador y de la extensión Savefrom.Net:

http://es.savefrom.net/user.php?info=1

También necesitamos algunos links que no pueda descargar (para probarlos).

Para tener mayor idea del problema, será de gran ayuda ver una captura de pantalla en donde se muestre el error.

Esperamos su respuesta, ¡gracias por ponerse en contacto con nuestro equipo Savefrom.net!

0
Under review

Can’t download from www.mixcloud.com

Ivan Magoo 9 years ago updated by Aleksandr 9 years ago 1

Can’t download from www.mixcloud.com

Answer
Aleksandr 9 years ago

Hello, this site is not on the list of supported resources. The full list can be found here: http://en.savefrom.net

Please, use our extension Video Downloader Pro: http://videodownloaderpro.net 
Possibly, it will download from the website you want.

0
Under review

when I pull download buttom at my mozilla firefox,the download button didn't respond

Fazi Abdullah 9 years ago updated by Aleksandr 9 years ago 1
Answer
Aleksandr 9 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

I DON’T KNOW HOW TO WRITE LINKS!!!!!

Velma dinks 9 years ago updated by Aleksandr 9 years ago 1

HOW DO YOU EXPECT SOMEONE TO  WRITE A FRICKING LINK!?!?!?

Answer
Aleksandr 9 years ago

Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.

0
Under review

There's a Problem! the Download button is showing, But when I am placing the Cursor over it, Its Vanishing.

Sujoy Pal 9 years ago updated by Aleksandr 9 years ago 1
Answer
Aleksandr 9 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

Your site is marked as "deceptive" and blocked.

ulyapka 9 years ago updated by Aleksandr 9 years ago 1

Your site is marked as "deceptive" and blocked. When I changed URL to "http://ssyoutube.com/watch?v=Pv0CjbmqJj8" I saw the next message:

---------------------

Deceptive Site!

This web page at ssyoutube.com has been reported as a deceptive site and and has been blocked based...

---------------------

and so on.


I didn't manage to take a screenshot, but this looks like that:



Answer
Aleksandr 9 years ago

Hello, this problem has been solved. 

0
Under review

I insert the link but couldn't find the video

Girissha Gopalan 9 years ago updated by Aleksandr 9 years ago 1

how to fix it??


Answer
Aleksandr 9 years ago

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error. 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

yo pague y no puede bajar los videos por que

mmariaalbert 9 years ago updated by Aleksandr 9 years ago 1
Answer
Aleksandr 9 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

Chameleon installation failed

Polus Agathon KOUI 9 years ago updated by Aleksandr 9 years ago 1

Hello,
I try to install chameleon on my Chrome browser but it fail. Then, i can't install the crhome extension of Sfrom.net

Answer
Aleksandr 9 years ago

Hello, there is a second way to install in the Google Chrome browser.

Install the extension here in these links.
Google Chrome. First 1 then 2.
1. Tampermonkey black: https://chrome.google.com/webstore/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en
2. Savefrom.Net: https://download.sf-helper.com/chrome/helper.user.js?ts=1455972944179

0
Under review

not working with wall.vk as it used too

Abhishek Singh 9 years ago updated by Aleksandr 9 years ago 1

not working with wall.vk as it used too

Answer
Aleksandr 9 years ago

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Please give us more details.