Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
0
Respost

Software does not work!

nick gessler fa 7 anys updated by Aleksandr fa 7 anys 7

https://www.facebook.com/Stones.from.outer.space/videos/846286422197600/ 
I do not see a green arrow or a choice of formats. Chrome Version 64.0.3282.140 (Official Build) (64-bit)
Under "..." there is a save option but no choices and I cannot find the video.

Answer
Aleksandr fa 7 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension: 
http://en.savefrom.net/user.php?info=1 
For the better understanding it'll be great to see a screenshot with the error.

0
Under review

cannot download the subtitle

Annelisse fa 7 anys updated by Aleksandr fa 7 anys 1

hello, i am a bit dissapointed with this savefrom because its usually can download the subtitle too but now  when i try to download it , it didn't appear .... hmmm . i hope you can fix this problem soon. fighting~!

Answer
Aleksandr fa 7 anys

Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.

0
Under review

when we trying to download video its not working properly

ravi87287 fa 7 anys updated by Aleksandr fa 7 anys 1
Answer
Aleksandr fa 7 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net? 
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

Can not download videos from box

Andres Flores fa 7 anys updated by Aleksandr fa 7 anys 1
Answer
Aleksandr fa 7 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

Unable to install saveform in dell laptop with windows 10

faustogomezyg fa 7 anys updated by Aleksandr fa 7 anys 1

Unable to install saveform in dell laptop with windows 10

Answer
Aleksandr fa 7 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

0
Under review

I cannot download videos!!!!

MJfan fa 7 anys updated by Aleksandr fa 7 anys 18

I cannot download videos!!!

Answer
Aleksandr fa 7 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them). 

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

Answer
Aleksandr fa 7 anys

Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!

0
Under review

download video probleam in this software no quality for this software

pinalgiri gosai fa 7 anys updated by Aleksandr fa 7 anys 1
Answer
Aleksandr fa 7 anys

Hello, please, send us more details regarding the problem.

For the better understanding it'll be great to see a screenshot with the error.

0
Under review

​Do not find links on Facebook

louro alvarinho fa 7 anys updated by Aleksandr fa 7 anys 3

Links not found on Facebook

Use to Version 64.0.3282.140 (Official build) (64-bit) chrome

Answer
Aleksandr fa 7 anys

Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!

0
Under review

"No links found" all the time on youtube since past few weeks

jacky780001 fa 7 anys updated by Aleksandr fa 7 anys 1

1. Firefox 58.0.1
2. 7.40
3. 

Youtube video
Answer
Aleksandr fa 7 anys

Hello, Reinstall the extension after an older version is uninstalled. The current version is 7.55:

http://download.sf-helper.com/mozilla/helper_last.html