1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
I'm not getting any video that I put in 360p quality solve this
the video comes in playback quality and my computer can not get this resolution remembering i'm on windows 10
Hello, after showing the playback, click on the video with the right button and save as.
Any video downloaded from youtube in any format is named as "videoplayback"
- Browser: Firefox 58.0 Windows
- User Agent: Mozilla/5.0 (Windows NT 6.1; rv:58.0) Gecko/20100101 Firefox/58.0
- Extension: ff-sf 7.57
And what exactly did you not like?
We can not affect the browser or download manager, it's not in our power.
Extension can't be added to chrome anymore
Hi, I used the extension on chrome before, and now I want to add it again on my new computer. However, by following the steps provided I still can not make it installed in my chrome. I think there is an update on the opera system or what. Please fix it thank you!
Hello, the information how to install the extension to Google Chrome browser
can be found here: http://en.savefrom.net/faq.php#ext_inst_chrome
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
Software does not work!
https://www.facebook.com/Stones.from.outer.space/videos/846286422197600/
I do not see a green arrow or a choice of formats. Chrome Version 64.0.3282.140 (Official Build) (64-bit)
Under "..." there is a save option but no choices and I cannot find the video.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
For the better understanding it'll be great to see a screenshot with the error.
cannot download the subtitle
hello, i am a bit dissapointed with this savefrom because its usually can download the subtitle too but now when i try to download it , it didn't appear .... hmmm . i hope you can fix this problem soon. fighting~!
Hello, Subtitles can only be downloaded if they are connected to a video and not created automatically.
You can download them via: http://en.savefrom.net or SaveFrom.net Helper (extension).
Subtitles can be downloaded in an xml format.
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Hello! Our help will be more effective, if you copy and send us info about your browser and the Savefrom.Net extension:
http://en.savefrom.net/user.php?info=1
We'd also need some links you can't download (to test them).
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
For the better understanding it'll be great to see a screenshot with the error.
We are waiting for your reply, and thank you for contacting us Savefrom.net Team!
Customer support service by UserEcho
