1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
cannot download any music from vk
"Could not get file size, please try again" say it everytime i try, i can download video, but no music since 3 days.
im using firefox. 57.0.4 and savehelper 7.53
Hello, Reinstall the extension after an older version is uninstalled.
http://download.sf-helper.com/mozilla/helper_last.html
Clean the cache and cookies in your browser.
Hello, Unfortunately, we don't fully understand you... please. provide us with more details regarding the issue.
For the better understanding it'll be great to see a screenshot with the error.
Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello! We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
I can't install video! Why? I have button but i can't install.
There is writing "Не вдалося знайти посилання" and this thing is at the all videos! ALL , help please
Привіт, ми вдячні за надану інформацію з приводу помилки.
Ми відразу ж відреагували і проблема не скачування була усунена, на даний момент все в порядку.
Дякуємо за використання Savefrom.Net!
Download link not found
ALL Youtube links all fail with the error "Download link not found". Other download sites all fail also with less information. I have also used VPN, the issue appears to be worldwide. Has YouTube blocked downloads because of YouTube RED?
Hello! \We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Can’t Download Certain Videos?
So I’m a video editor.. and I use savefrom.net to get some of the songs I use (because they aren’t accessible anywhere else). I was trying to download one and it gave me the message: “Download link not found.” I thought that maybe the website was down or something, until I tried downloading a video that wasn’t a song, and it seemed perfectly fine. The song still wouldn’t work. Help? I kinda need that..
Hello! We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello! We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Hello! We appreciate the info provided. We've reacted immediately,
and the problem with downloading has been fixed. As of now, everything works fine.
Thanks for using Savefrom.net!
Customer support service by UserEcho
