Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Fòrum: Savefrom(EN)
0
Under review

it's taking so long to download. it never did that before

MoonLight Edits fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, please, send us more details regarding the problem.

0
Under review

Why too much adds in this app???????

manilapriya fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, in which particular application?

For clarity, can you send a screenshot?

0
Under review

When I insert the link it says “URL can’t be found. Any idea why?

johnsonkimberly767 fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, in order to help you better I need the following information.
Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Could you please send a few links you can't download. We will check it out.

For the better understanding it'll be great to see a screenshot with the error. 

0
Under review

While downloading it redirect to another site

abusakibmd towfiq1 fa 6 anys • updated by Aleksandr fa 6 anys • 1
Youtube video

Can't download

Answer
Aleksandr fa 6 anys

Hello, do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

How is the name of your browser?

0
Under review

Can’t download any video

gokul6232 fa 6 anys • updated by Aleksandr fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !

0
Under review

why there is no sound in 4k video

vishal fa 6 anys • updated by Aleksandr fa 6 anys • 5
Answer
Aleksandr fa 6 anys

Hello, there is no technical possibility to download video with sound in this format.

0
Under review

Undesired multiple copies.

Jacqueline Abbo fa 6 anys • updated by Aleksandr fa 6 anys • 1

Every time I download using the app iny phone,  it automatically downloads more than one copy.  I get two,  three or four,  same size,  but this consumes my internet bundle.  Is there anything I can do? 

Answer
Aleksandr fa 6 anys

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

0
Under review

Not working with safari browser

djmozkenya fa 6 anys • updated by Bean Patricia fa 6 anys • 1
Answer
Aleksandr fa 6 anys

Hello, what exactly does not work?

0
Under review

Bug Report

Aditya Malviya fa 6 anys • updated by Aleksandr fa 6 anys • 1

It downloads 2 video files instead  of single file. I have installed your app. I open YouTube  app and share its link to savefromfile app.  When I choose size or click download.  This app send me 2 download  file of same content. 

Answer
Aleksandr fa 6 anys

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team

Answer
Aleksandr fa 6 anys

Здравствуйте, скорее всего Вы пользуетесь браузером Google Chrome.
Зайдите в настройки Tampermonkey, включите режим настройки «продвинутый»,
пункт Downloads BETA, дальше Download Mode: browser api
Перезагрузить ТМ.
Скриншоты: https://drive.google.com/drive/u/0/folders/1lkLJG_e2d5aezpjd13lsRle4kxjMUIPC



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