Welcome to SaveFrom.net community where you can simply ask any question or report a problem. Before you create a new discussion, please check if your subject has previously been discussed by using a form below. If not, feel free to send a request and provide the following information:

1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)

Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
  1. Forum: Savefrom(EN)
+1
Answered

how can I submit a request to http://en.savefrom.net/ by using curl?

Leo 7 years ago • updated by Aleksandr 7 years ago • 4

I use following command to send request via curl:


curl --form "sf_url=https://youtube_url;sf_submit=;new=1;lang=ent/savefrom.php -H "Cookie:lang=en; PHPSESSUD=2f523bfd868a40eb73dd54a907f9fe38; uid=ee8083f60003efd4; country=hk; uid=ee8083f60003efd4; PHPSESSID=fv9c8jocps3dmds12kr4gjist1; _ga=GA1.2.1084676549.1474380253"


However, the return value seems to be encoded or compressed.

Can you kindly tell me how I can decode or decompress the content and acquired the direct download url?


Thanks!


Leo

Answer
Aleksandr 7 years ago

Hello, we do not understand you describe in more detail.

+1
Fixed

Automatic filename feature has stopped working for videos below 720p quality

Web Cruiser 7 years ago • updated by Aleksandr 7 years ago • 9

Whenever I download a YouTube video in .mp4 format, it normally assigns a filename automatically using the title of the video. This feature works just fine for videos in 720p quality. However, when I try to download the 360p version, it does not automatically assign the filename anymore. Instead, it just assigns a default filename of "videoplayback.mp4".


Something must have changed on your end because I only started to notice this issue about two months ago, in late October 2016. Prior to that, this feature was working just fine for .mp4 videos of any quality. I only realized now that I could actually report this issue to you. Anyway, now that I have, I hope you can do something about it.


Apart from that, I think your site is great and that you provide a really good service. More power to you!

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

Send a couple of video links is downloaded with the wrong name.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

+1
Answered

bagaimana cara mengunduh film yang tidak bisa di unduh?

Riiizka Sovvvia 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

Thank you for contacting Savefrom.Net support !

+1
Fixed

https://www.facebook.com/WittronicsT/videos/721818284638874/

Amador Moises Villanueva Linar 7 years ago • updated by Aleksandr 7 years ago • 2

ESTE Y TODOS LOS VIDEOS DEL FACEBOOK, NO PUEDO DESCARFGAR HACE 1 DIA ATRAS, PORQUE ME DICE QUE NO ENCUENTRA LOS ENLACES. POR FAVOR COMO PUEDO SOLUCIONNAR. Y CUANDO PONGO ACTUALIZAR LOS ENLACESNO, PERO NO FUNCIONA O NO RESPONDE. AYUDA POR FAVOR.

Answer
Aleksandr 7 years ago

Hello, This problem is known to us, we will try to fix in the nearby future.

While you can download the video on our website Savefrom.Net: http://en.savefrom.net

+1
Fixed

Hay un problema el cual a intentar descargar aparece "No se han encontrado enlaces".

Ed M Yee 7 years ago • updated by Aleksandr 7 years ago • 2
Answer
Aleksandr 7 years ago

Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.

Best, SaveFrom.net Team

Answer
Aleksandr 7 years ago

Hi. We'll try to fix it ASAP.

Answer
Aleksandr 7 years ago

Hello, Could you please send a few links you can't download. We will check it out.

Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?

+1
Answered

facebook

deepeshvaishnav93 7 years ago • updated by Aleksandr 7 years ago • 2

now download option is remove in facebook

Answer
Aleksandr 7 years ago

Hello, It’s not really clear why you are contacting us.

Could do possibly give me come more details?

Thanks.

+1
Fixed

Not saving VIDEO TITLES from anymore

Marc Jesse 7 years ago • updated by Aleksandr 7 years ago • 4

i have been using SaveFrom.net for a few years.

the recent update does not save the VIDEO TITLE anymore.

i am using version 6.85.2 in chrome 53.0.2785.116 (64-bit).

the videos download fine (as normal) but instead have a generic title: "videoplayback.mp4"

what has happened ?

is it a setting that I need to change?

or is it a problem/bug with the script ?


Thanks

Answer
Aleksandr 7 years ago

Hello, in order to help you better I need the following information.

Please, send me the information listed here: http://en.savefrom.net/user.php?info=1

On what site you download?
Send a couple of links to files that you have downloaded from the wrong name.

+1
Fixed

unable do download MP3

lianawest 7 years ago • updated by Aleksandr 7 years ago • 2

I've been able to download MP3 from youtube for a while, but MP4 can be downloaded just fine, it always says that there's ffmpeg error I don't know what that is.

Answer
Aleksandr 7 years ago

Hello, thank you for contacting support in Savefrom.Net

This bug is known to us, we will try to fix in the nearby future.



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