1. Name and the version of your browser
2. The version of the installed Helper
3. Link to the file that can not be downloaded (in case if the problem is in downloading)
Browser and SaveFrom.net Helper versions can be found here: http://ru.savefrom.net/user.php?info=1
nothing downloads you guys just want us to download dummy (ummy)video downloader app sucks straight delete
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Thank you for contacting Savefrom.Net support !
cannot download any music from vk
Hello, when trying to download any music from vk.com I get a message saying. "Could not get file size, please try again" This is probably because vk did some updating and you can not download the songs of this or any extension that does the same function. I have already asked several users of the social network, and they all tell me the same thing, so I do not know if it is an extension problem or it is a problem on the page, or they simply need to update the extension. Yesterday it worked perfectly.
Hello, Yes, we are aware of this issue. And doing our best to fix it ASAP.
Thanks for using our resources.
Best, SaveFrom.net Team
Hello, to be able to help you I need more information.
The name and version of your browser (the version you can see in the menu "About browser").
The extension version can be found in the extension menu (click the green arrow).
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
NO AUDIO IN 1080p HD VIDEOS IN THIS WEBSITE. PLEASE ADD AUDIO IN 1080P VIDEO
PLEASE ADD AUDIO IN 1080P VIDEO IN DOWNLOAD
Hello, we’d like to help you, but we will need some info about your browser and the installed extension first.
Please, go here http://en.savefrom.net/user.php?info=1,
copy the details that you see and send them back to us.
Please also send us some video links that you can’t download.
Do you download via the extension SaveFrom.net Helper or the website SaveFrom.net?
Thank you for contacting Savefrom.Net support !
Not saving VIDEO TITLES in YouTube.. (bug since many months ago).
Since savefrom Version 6, it does NOT save the 'File Names' of Movies that are downloaded from Youtube.
it does not work with ALL 360 pixel resolution files. But it does work with all 720 pixel files.
The problem is ONLY with 360 pixel downloads.
i am currently using Chrome 55.0.2883.87 m (64-bit) and this problem was happening even when I had chrome 53.
All 360 pixel files in youtube download with the default title: "videoplayback.mp4"
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Browser: Chrome 55.0.2883 Windows 7 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36 Extension: userjs-chrome 7.05.2
Hello,
Restart TM – everything should be working.
Hello, thank you for the information.
Our developers will find out what could be the problem and try to fix it.
Hello, in order to help you better I need the following information.
Please, let me know me the name and version of your browser and version of the extension,
all can be found using the following link: http://en.savefrom.net/user.php?info=1
Customer support service by UserEcho
